OUR LATEST INSIGHTS

Up to date, high-level business information that is relevant to our clients and contacts, helping keep up to date on the ver-changing business world of today.

Michelle Soper / September 14, 2026

Protecting brewery profits through strong contract compliance

Running a brewery means managing relationships with malt and hop suppliers, distributors, packaging vendors, cooperage providers, and service contractors. Each of these relationships depends on a contract, yet in an industry built on trust and long-standing relationships, contract negotiation and compliance are often treated as mere paperwork. This can be expensive.

Why does negotiating your contract matter?

Negotiating matters because the contract is the deal. Clear terms define quality before a dispute, allocate risk before a supply disruption, and protect margins by preventing one-sided supplier or distributor terms from becoming the default.

For breweries, this can mean the difference between predictable ingredient costs and unexpected price spikes, and between a reliable packaging supply and last‑minute shortages that disrupt production schedules.

What is contract compliance, and why does it matter?

Negotiating a good contract is only half the job. Contract compliance is the ongoing discipline of making sure you’re receiving what is laid out in the agreement. This includes the price charged, volume received, timing of delivery, and escalation terms.

However, contracts don’t monitor themselves. Someone must check invoices against agreed pricing, confirm that price increases are allowed, and track whether volume commitments, rebates, or service levels were met.

When that monitoring does not happen, the gap between what you negotiated and what you actually receive is price leakage, or contract value leakage. It is quiet, cumulative, and often invisible.

How much does this cost a business?

According to World Commerce & Contracting, ineffective contract management often costs companies around 9% of their annual revenue.

For breweries, leakage appears in practical ways such as:

  • Malt or hop invoices priced above contracted rates
  • Packaging cost increases that exceed index caps
  • Cooperage rental fees that drift beyond agreed terms
  • Distributor chargebacks or marketing fees not allowed by the contract
  • Invoices for expenses like telecom, waste or facility supplies that include unapproved fees

Most leakage isn’t fraud, it’s drift. Prices creep up, staffing changes, invoices get approved quickly, and nobody compares the bill to the contract. The effect on margin is the same.

What can breweries do to ensure contract compliance?

Breweries can reduce leakage without a legal department by building consistent habits, including:

  1. Centralizing contracts – Keep every active agreement, key term, and renewal date in one accessible place.
  2. Summarizing the numbers that matter – Track prices, escalation caps, ingredient specifications, packaging volumes, service levels, and any other important numbers that may be applicable.
  3. Reconciling invoices against contract terms – Confirm that you received the goods/services and that the prices, fees, and formulas match the agreement.
  4. Assign ownership – Make one person responsible for tracking compliance and flagging discrepancies before invoices are paid.
  5. Review renewals early – Put renewals and price reviews in your calendar 60 to 90 days prior to the date so you can renegotiate before they take effect.

The bottom line

Contracts are not a substitute for trust in the beer business; they make trust durable. Clear terms protect you when a hop harvest comes in light, a supplier changes pricing, or a relationship evolves. Contract compliance then protects the value you negotiated from leaking away invoice by invoice and batch by batch. Closing even part of that gap can be the difference between a good year and a great one.

 About Schooley Mitchell
Schooley Mitchell is the largest independent cost reduction consulting firm in North America, with offices from coast-to-coast in the United States and Canada. On average, we reduce essential business service expenses by 28% and have delivered over $1 billion+ in documented savings to our clients to date.

About the authors

Sean Jackson
Prior to joining Schooley Mitchell, Sean Jackson worked in management consulting and the corporate supply chain industry for more than 20 years. He currently lives in Gaithersburg, Maryland with his wife and two children.

Chris Prall
Chris Prall has more than 20 years of procurement experience. He served Global 1000 clients in various consulting, sales, software implementation, and practitioner roles. He has lived in Gaithersburg, Maryland for the past 15 years with his wife and their twins.

/ September 14, 2026

Are customer service chatbots good for customer service?

As more and more applications are found for AI in business, some industry leaders are finding that customers may appreciate the human touch more when it comes to customer service. From experts like Gartner and Pew Research, in this issue of The Pulse, we take a look at the findings. 

Chatbot use is at an all-time high.  

According to Pew Research Center, around half of U.S. adults use chatbots to some extent in their regular life. Additionally, 38% of employed Americans reportedly use chatbots for tasks at work. For this reason, it’s no surprise that companies are investing significantly in AI tools.  

However, at the same time, consumer skepticism and data concerns are also a growing trend among the general public. Around two thirds of people feel AI is advancing too quickly, and thus may feel uneasy about seeing it in all aspects of life. Likewise, an overwhelming 71% of Americans believe AI will make their personal data less secure.  

When using AI tools in customer service situations, these concerns need to be front of mind. 

The user experience is critical for customer service chatbots 

If your business is adopting an AI chatbot for customer service, Gartner recently released some critical research that you may want to keep in mind. They have found that customers – both B2C and B2B buyers – are open to using customer service chatbots as part of their experience, however, 73% wouldn’t use one again following a negative experience. Meaning, your business likely has only one shot to leave a good impression in these scenarios.  

This doesn’t just apply to experiences with your business, either. Customer hesitation towards a chatbot can stem from previous experience with other businesses’ tools. For example, Gartner found that despite 49% of respondents claiming willingness to use a company’s customer service chatbot, in practice, only around 7% did during their most recent service interactions. 

According to the research, “if chatbots have previously misunderstood their issue, provided generic information or made it harder to reach a person, customers are more likely to choose another channel.” This includes, notably, switching to a third-party chatbot, rather than the company-provided option. 

This reflects a risk to your ROI in a customer service chatbot. One bad impression, even with a platform that isn’t connected to your business, could mean you’re spending money on a tool customers don’t want to use. Even if you improve the tool over time, they may be hesitant.  

Something to keep in mind 

One of the biggest frustrations customers appear to have with customer service chatbots is being kept away from a human agent. Gartner suggests that the successful tools are the ones that “prioritize reliability over reach” by consistently resolving “a targeted set of issues” and “serve as seamless connectors to human support.” 

In conclusion… 

If your business is looking to adopt a customer service chatbot, it’s important to proceed with caution and strategy. Despite general consumer AI adoption, these tools can be hit or miss with customers, according to Gartner research. 

[email protected] / September 11, 2026

Recommendation for Taylor, Eldridge & Endres, P.C.

To whom it may concern:

I am pleased to recommend Taylor, Eldridge & Endres, P.C., a law firm located in Smithtown, New York. It provides legal services in several areas, and its practice serves homeowners associations, condominium and co-op boards, landlords, property owners, businesses, and individuals throughout Long Island.

It offers comprehensive support for a variety of legal matters, including governing document and community association issues, residential and commercial real estate transactions, lease agreements, eviction proceedings, business and contract disputes, and estate planning and administration. Its attorneys also provide representation in litigation and guidance regarding complex property and community-related concerns.

A particular strength of Taylor, Eldridge & Endres is its experienced and knowledgeable team. Its attorneys bring extensive backgrounds in community association law, real estate, litigation, municipal law, and other areas of practice. The team takes a hands-on approach to legal matters, emphasizing clear communication, personalized attention, and practical guidance throughout each case.

I highly recommend Taylor, Eldridge & Endres as a well-rounded approach to legal representation through its broad range of services and experienced team. Its combination of legal knowledge, professional experience, and individualized attention allows it to address diverse legal needs while helping clients navigate complex matters with informed guidance and careful consideration.

Sincerely,

Barry Greenberg
Strategic-Partner
Schooley Mitchell

Visit the website
Download the PDF

[email protected] / September 11, 2026

Recommendation for Lake Shore Insurance Agency

To whom it may concern:

I am pleased to recommend Lake Shore Insurance Agency, an independent insurance agency with an office in Medina, Ohio. It provides a comprehensive range of insurance solutions for individuals, families, and businesses, including auto, home, business, life, and employee benefits coverage.

Lake Shore Insurance Agency provides guidance with selecting coverage, reviewing policies, and navigating claims. As an independent agency, it works with multiple insurance carriers, allowing it to provide a variety of coverage options and help address different financial and protection needs.

A particular strength of Lake Shore Insurance Agency is its knowledgeable and dedicated team. Its insurance advisors bring years of industry experience and a broad range of expertise to their work, providing guidance throughout the insurance process. The Medina team includes several licensed agents who are equipped to assist with a variety of personal and business insurance needs.

I highly recommend Lake Shore Insurance Agency because of its strong commitment to professional service and informed insurance guidance. Its combination of comprehensive coverage options, independent carrier relationships, and an experienced team enables it to address a wide range of insurance needs while maintaining a customer-focused approach.

Sincerely,

Joe Gilmer
Business Optimization Specialist
Schooley Mitchell

Visit the website
Download the PDF

[email protected] / September 11, 2026

Recommendation For The Federal Savings Bank’s Oak Brook location

To whom it may concern,

I am pleased to write this letter of recommendation for The Federal Savings Bank’s Oak Brook location, in Oak Brook, Illinois. It has built a strong reputation as a full-service financial institution providing personalized financial solutions while helping clients navigate important home financing and banking decisions with confidence and professionalism.

It specializes in home loans, mortgage refinancing, construction loans, VA loans, FHA loans, conventional mortgages, home equity lending, personal banking, business banking, savings accounts, certificates of deposit, and related financial services. It works closely with clients to develop customized financial solutions designed to meet both short-term and long-term goals and help clients make informed decisions throughout the lending and banking process.

A key strength is its experienced and dedicated team, which emphasizes responsive, relationship-based service and personalized support. They provide clear communication, knowledgeable guidance, and practical solutions while taking the time to understand each client’s unique circumstances and objectives.

I highly recommend The Federal Savings Bank’s Oak Brook location for its professionalism, financial expertise, and dedication to helping individuals, families, and businesses achieve their banking and lending goals through dependable service and customized financial solutions.

Sincerely,

Jeff Bobroff
Strategic-Partner
Schooley Mitchell

Download the PDF
Visit the website

[email protected] / September 11, 2026

Recommendation For Specialty Tax Group

To whom it may concern,

I am pleased to write this letter of recommendation for Specialty Tax Group. Based in Alpharetta, Georgia, it has built a strong reputation for helping businesses and property owners reduce tax liability and improve cash flow through specialized tax planning strategies. It has become recognized for its expertise that help clients maximize financial benefits while maintaining compliance.

Specialty Tax Group specializes in cost segregation studies, research and development tax credits, energy efficiency incentives, fixed asset reviews, accounting method changes, tangible property reviews, and state tax credit programs. It works alongside CPAs, business owners, real estate investors, and other professionals to uncover opportunities that may otherwise be overlooked. Its multidisciplinary team utilizes industry expertise and technology-driven analysis to deliver customized solutions tailored to each client’s unique financial situation and business objectives.

Its team is committed to transparency, accuracy, and client-focused service which is emphasized thorough analysis, audit-ready deliverables, and clear communication throughout every engagement. By combining technical expertise with a collaborative approach, it helps clients better understand available tax-saving opportunities while providing practical strategies designed to support long-term financial success and improved cash flow.

I highly recommend Specialty Tax Group for its professionalism, tax planning expertise, and dedication to helping businesses and property owners maximize tax benefits, improve cash flow, and achieve stronger financial outcomes through specialized tax credits, incentives, and deduction strategies.

Sincerely,

Kevin Stahr
Strategic-Partner
Schooley Mitchell

Download the PDF
Visit the website

[email protected] / September 11, 2026

Recommendation For Scott Carley, The Change Energizer

To whom it may concern,

I am pleased to write this letter of recommendation for Scott Carley, The Change Energizer. Based in Texas, he has built a strong reputation as a nationally recognized keynote speaker, leadership coach, and business strategist. Through his energetic presentations and strategic coaching programs, he continues to inspire professionals and leadership teams to embrace change, improve accountability, and achieve meaningful results.

Scott Carley specializes in keynote speaking, executive coaching, leadership development, strategic planning, team building, and organizational growth consulting. Scott Carley works closely with business leaders, entrepreneurs, and organizations to create customized programs focused on trust-building, communication, leadership effectiveness, and personal development. Through initiatives he helps organizations create stronger cultures, improve team alignment, and encourage decisive action toward long-term success.

What sets Scott Carley apart is his dynamic communication style and genuine passion for helping people grow professionally and personally. He is recognized for his ability to simplify leadership concepts while motivating audiences through engaging and actionable presentations. Clients consistently praise his professionalism, authenticity, and ability to create lasting impact within organizations and leadership teams.

I highly recommend Scott Carley for his professionalism, leadership expertise, and dedication to helping organizations and individuals embrace change, strengthen leadership, and achieve long-term success through impactful coaching and motivational speaking programs.

Sincerely,

Mario Robles
Strategic-Partner
Schooley Mitchell

Download the PDF
Visit the website

[email protected] / September 11, 2026

Recommendation For DCM

To whom it may concern,

I am pleased to write this letter of recommendation for DCM. Based in Pascagoula, Mississippi, DCM has built a strong reputation as a full-service creative and digital marketing agency helping brands strengthen their visibility, audience engagement, and overall market presence.

DCM specializes in digital advertising, media buying, branding, web and app development, content production, social media strategy, audience development, and creative design services. It works with businesses across multiple industries ranging from startups and nonprofits to entertainment and national brands. Through a combination of data-driven targeting, cinematic storytelling, and modern digital strategy, it helps clients build stronger online communities, increase brand awareness, and improve marketing performance across multiple platforms.

What sets DCM apart is its innovative and highly collaborative approach to marketing and creative services. The team emphasizes personalized strategy, creative problem-solving, and responsive client support while delivering campaigns designed to stand out in highly competitive digital environments. Their ability to combine creative production, technology, and marketing expertise under one roof allows clients to receive streamlined solutions tailored to their goals and audience needs.

I highly recommend DCM for its professionalism, creative expertise, and dedication to helping businesses and organizations strengthen their brand presence, connect with audiences, and achieve long-term growth through strategic marketing and digital innovation.

Sincerely,

Christman Morgan
Strategic-Partner
Schooley Mitchell

Download the PDF
Visit the website

[email protected] / September 11, 2026

Recommendation For Evangelical Free Church of Canton

To whom it may concern,

I am pleased to write this letter of recommendation for Evangelical Free Church of Canton. It has built a strong reputation as a welcoming and faith-centered church dedicated to spiritual growth, biblical teaching, and community outreach. Through its commitment to worship, discipleship, and compassionate service, it continues to provide meaningful support and encouragement for individuals and families throughout the community.

It offers a variety of ministries and programs including weekly worship services, Bible studies, youth and children’s programs, community outreach initiatives, fellowship opportunities, and spiritual counseling. It focuses on creating a supportive environment where people can strengthen their faith, build lasting relationships, and actively participate in serving both the church and the surrounding community.

What sets it apart is its caring congregation and dedication to serving others with integrity, compassion, and faith-based leadership. It emphasizes meaningful community involvement, personal spiritual growth, and creating welcoming opportunities for individuals and families of all ages.

I highly recommend Evangelical Free Church of Canton for its professionalism, community leadership, and dedication to providing spiritual guidance, meaningful outreach programs, and a welcoming faith community that supports individuals and families in their personal and spiritual growth.

Sincerely,

Joe Hitchcock
Strategic-Partner
Schooley Mitchell

Download the PDF
Visit the website

[email protected] / September 11, 2026

Recommendation For City of Pekin

To whom it may concern,

I am pleased to recommend the City of Pekin for its strong commitment to community development, public services, and the well-being of its residents and businesses. Located in Central Illinois, Pekin is a welcoming community that continues to support responsible growth, economic development, and a high quality of life while maintaining essential municipal services.

The City of Pekin provides a wide range of services and resources, including public works, utilities, community planning, public safety, permitting, code enforcement, parks and recreation, and economic development. These efforts support residents, businesses, and community organizations while helping maintain the city’s infrastructure and encourage continued growth.

What sets Pekin apart is its commitment to community engagement, responsible planning, and quality public services. The city works to create a connected and thriving community through continued investment in infrastructure, local resources, recreational opportunities, and initiatives that contribute to the area’s long-term success.

I highly recommend the City of Pekin for its dedication to public service, community development, and creating a strong environment for residents and businesses. Its ongoing efforts to support growth and quality of life make it an important and valued community within Central Illinois.

Sincerely,

Joe Hitchcock
Strategic-Partner
Schooley Mitchell

Download the PDF
Visit the website