There is a whole generation of adults in the workforce who have never, or rarely, had to use a fax machine. Fax machines, or early iterations of them, have been around since the mid-1840s, and have been a critical technology in business communications and transactions ever since. But in the age of eSignature, 5G, and the cloud, why are we still faxing?  In this article, we investigate the longevity of this crucial business technology.   Faxes…

Telecom bills have been notorious for billing errors, ever since a 2005 Gartner study revealed up to 80% of invoices contained some kind of mistake.   Since then, better technology and automation have improved the situation, but telecom billing errors should still be taken seriously. Even today, that number is as high as 15%.   In this article, we look at the most common telecom billing errors, and how your business can take measures to prevent losing…

Depending on the size and industry of your business, a toll-free number is a solution that might be on your radar. In this article, we take a look at the reasons why a toll-free number could be a good choice for your business, and how you can find and implement a solution that is cost effective.   Why choose toll-free?  The main benefit of a toll-free number is that it can be called by customers across the…

Voice over Internet Protocol (VoIP) helps businesses across the world better manage phone systems which need a growing number of lines, virtual solutions, worldwide capacity, and more. In comparison to traditional analog phone systems, VoIP phone systems tend to have lower costs and higher reliability.   For these reasons, VoIP is becoming increasingly popular with businesses. This trend isn’t slowing down in 2022; in fact, it’s picking up speed. In this article, we look at the…

If your employees are working from home, either temporarily, in a hybrid capacity, or full-time, chances are you don’t control their internet provider, or their network speed and quality. Like anyone else, your employees are going to experience outages. How you handle these difficulties can be seen as a sign of the strength of your business’ leadership. Part three of Schooley Mitchell’s three part series. Last week, we explored the disaster recovery plans and how…

No matter how excellent your provider is, things can always go wrong. If an accident, disaster, or cyber event compromises your internet infrastructure, and thus your ability to operate, make sure you have a plan in place. Part two of Schooley Mitchell’s three part series. Last week, we explored the internet crash that happened because of cloud company Fastly on June 8th, 2021, impacting many big-name businesses. This week, in the second installment of Schooley…

On June 8th, 2021, several major websites from some of the world’s biggest companies went offline for about an hour. The outage, linked back to cloud company Fastly, has since shined a light on a critical weakness of global internet infrastructure. A Three-part Blog Series by Schooley Mitchell. In the first of Schooley Mitchell’s three-part series on internet outages, how they affect your business, and what you can do to minimize the damages, we look…