Bad Weather, Telecom Outages, and You

Severe, bizarre, and downright crazy weather conditions make headlines every single winter, and we all accept the impact these conditions have on our travel, deliveries, and even our well-being. Yet we seem to take for granted that the networks we use to communicate will continue on uninterrupted. The truth is that wind, snow, rain and storms can damage the fiber-optic gables that provide internet as well as conventional phone landlines. Immediate damage to communications networks aside, exposure to the elements – such as water and wind – can create long-term degradation that causes interference in our transmissions. Weather can have

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Peak Season Surcharges: What to Look Out For This Holiday Season

If you’re experienced with shipping using the major carriers, you likely know that, depending on the time period and characteristics of the package, you might be subject to peak season surcharges that can drive up your shipping costs during the holiday season. For both UPS and FedEx, peak period generally starts for large packages around early October, and for additional handling packages by late November. These peak season surcharges usually come to an end in early January. This year, both FedEx and UPS are not applying peak surcharges on residential deliveries, which is great news for both e-commerce retailers and

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Creating Your Business Continuity Plan

In our increasingly tech-driven world, connectivity is paramount. If a natural disaster were to cut power and wireline services to your building, would your business be able to continue operations, or would you need to shut down?  Here are some tips to help you create a plan that ensures you have the resources needed for business and revenue continuity in the face of a natural disaster. Analyzing Critical Elements The first and most important step to creating a working Business Continuity Plan is identifying the processes that are imperative to your company’s continued operation. You need to know what your

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Paper Waste Stats to Make You Think Twice

The average U.S. office worker uses around 10,000 sheets of paper per year. If that number alone seems like a lot, keep in mind that means we’re talking in the realm of just over 12 trillion (12,000,000,000,000) sheets of paper used in U.S. offices every single year. Nearly 50 percent of that paper will end up in the trash. On average, 70 percent of the waste that most companies produce consists of paper. Let’s take a look at some more paper waste stats to better understand the issue. Waste Not, Want Not A lot of things are created with very

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Shipping Breeds Brand Loyalty

Shipping is more than just a necessary cost. In fact, when purchasing a product, the ease of delivery is right up there with the price when it comes to what is most impactful on a consumer’s decision to buy. No matter how many things go right, if the shipping experience goes wrong, you’ve likely lost yourself any repeat business from that customer. Here are some tips to help you get your small package shipping right, the first time and every time thereafter.   Keep your customers in the know with package tracking Consumers appreciate being in control, but when a

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Sprint, Verizon, AT&T waive fees for those in path of hurricane Dorian

Hurricane Dorian is now a Category 3 major storm and is still gathering strength as it moves toward Florida, where it could make landfall as soon as late Monday as a Category 4 hurricane. All of Florida has been placed under a state of emergency and authorities are urging residents to stockpile a week’s worth of food and supplies, with the governor warning that the storm could be a “multi-day” event.   As a safety precaution, some of the major telecom providers in the United States have announced that they are waiving fees for those in the path of Hurricane

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Mobile Payments and Generation Z

The payments landscape has been evolving at a rapid clip over the past decade, thanks in part to massive demand for electronic payments and a quickly growing base of consumers who would rather pay for their goods with anything but cash. That trend won’t stop anytime soon. In fact, by 2020, 40 percent of U.S. consumers will be made up of Gen Z. This demographic doesn’t remember the world before the internet, Amazon, and apps. They accept nothing less than digital, and they won’t be constrained by anything they can’t carry in their pocket. When it comes to the demand

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Billing Errors Aren’t Going Anywhere

According to Canada’s telecom and TV services ombudsman in April, incorrect billing charges accounted for 16.5 percent of all issues raised in 9,831 complaints to the Commission for Complaints for Telecom-television Services over a six-month period. In fact, billing errors were the top issue for almost every type of service.   The second most common sore point? Misleading and undisclosed contract terms. Overall, complaints increased by 68 percent from last year’s mid-year report.   Studies have shown over 80 percent of telecommunications bills contain errors. Clerical errors, tax errors, contract discrepancies, double-metering… there are plenty of different ways you can

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Taking Stock of Your Personal Telecom Network

We’ve all had a similar experience — you get a bill in the mail, scan down to the bottom of the letter for the cost, and your eyes bulge. More than you expected? We know the feeling. We also know that keeping your expenses down while maintaining the speeds and data you need to operate can be a delicate balance. With so many different options, how can you be sure you’re getting a great deal, as opposed to a raw one? Here are some tips for managing your own personal network to ensure you’re getting what you need without breaking

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Managing Your Personal Plastic Footprint

Plastic vs. Carbon You’ve probably heard the term “carbon footprint” before in reference to how much your lifestyle contributes to creating the greenhouse gases that lead to climate change. In the same vein, your plastic footprint is the metric used to judge how much plastic you will contribute to the global trash pile. Obviously, the two go hand-in-hand. In fact, one of the best ways to start reducing your carbon footprint is by diminishing your plastic use. That’s because plastic production is one of the most significant sources of carbon dioxide production on the planet. But plastic’s effect on your

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