Unnecessary meetings, micromanagement, overly complex procedures â these are a few common examples of the phenomenon that Organizational Psychologist and Professor, Bob Sutton, calls “organizational friction.â And while friction can feel inevitable, regularly slowing us down and causing frustration, he argues that it doesnât have to be that way. By eliminating pointless barriers, we can streamline work, sharpen decision-making, and fuel creativity.
As technology continues shaping the way we shop, pay, and live our lives, credit card processing is evolving to keep pace. With consumers expecting faster, safer, and more convenient payment experiences, businesses must adapt or risk falling behind.
As we step into 2025, the payment processing industry is ready for transformative changes. Here are some key trends businesses and consumers should keep an eye on:
1. Increase in Contactless Payments
Convenience is the key driver of the surge in contactless payments. With Near Field Communication (NFC) technology becoming more widespread, consumers can now make quick and secure transactions by simply tapping their cards or mobile devices. This trend not only speeds up the checkout process but also enhances the overall customer experience.
2. Biometric Authentication
In our fast-paced environment, security is always a concern, and biometric authentication is making a significant impact on all types of transactions. Fingerprint scanning and facial recognition are being integrated into payment systems, providing an extra layer of protection. These methods are expected to replace some traditional ones such as PINs and signatures, making transactions safer and more user-friendly.
3. More AI and Machine Learning, Less Fraud
Artificial intelligence and machine learning are here to stay and are transforming fraud prevention. By analyzing transaction patterns and consumer habits, and detecting anomalies in real-time, these advanced algorithms help minimize losses and maintain consumer trust.
4. More Alternatives on The Market
Following evolving consumer preferences, businesses are incorporating alternative payment methods like digital wallets and cryptocurrencies. These options provide flexibility and cater to different customer needs.
5. Customer Experience Matters
The focus on customer experience is stronger than ever. To build a strong business, the customer’s word matters the most. Businesses are leveraging technology to offer personalized and seamless payment services. From streamlined checkouts to customized offers based on purchase history, the goal is to make every transaction as smooth and satisfying as possible.
Conclusion
Looking ahead to 2025, the credit card processing industry is set for dynamic changes. Advancements in contactless payment, biometric authentication, and the other trends mentioned are revolutionizing how we conduct transactions. Meanwhile, the emphasis on customer experience and stringent security regulations will continue to shape the industry.
By staying informed about these trends and adapting to new technologies, businesses can thrive in the evolving landscape of credit card processing.
Communication is not always verbal; we also speak through our actions. As human beings, business owners, and consumers, we are subconsciously drawn to the obvious stuff- the website, the packaging, the social media posts- and the use of small gestures often gets forgotten. In this article, we dive deeper into the ways you can make your clients feel valued using small gestures.Â
In order to find the appropriate opportunities, you have to pay attention. Every client interaction is an opportunity to make a personal connection. For example, maybe a barista at a coffee shop has made small talk while taking a customerâs order and learns that itâs their first day at a new job. Taking an extra 10 seconds to write a âgood luckâ message on the cup will not only put a smile on the customerâs face but will likely have them returning in the future because of this meaningful interaction. Be sure to pay attention and listen closely, there will always be hints within conversation for ways that you can make a positive impact on a personâs day. Â
Think about the ways in which you celebrate your friends and family- we recognize birthdays and anniversaries, praise big accomplishments and check in on their well-being. While these arenât all cornerstones for business relationships, we can still bring this type of energy to them. However, there is a fine line when it comes to overstepping the professional boundary with your gestures. Sending a client a get well soon card for example, is a great way to show them you care. Sending homemade soup to their personal residence, is over-the-top and frankly, a little creepy. Maintaining professional boundaries while still leaving a lasting impact is key.Â
Kind gestures donât always need to mean gift-giving. While sending cards or treats are always well-received, using just your words can also have the same effect. Follow up on a previous conversation- find out if that idea you discussed with your client went smoothly or if there is anything else you can help with. Say thank you- stop by their office or make a quick phone call to a client who referred someone to you. Give a compliment- congratulate someone on a job well-done after youâve worked together. A kind word is never a bad idea and in business, it will likely benefit both parties involved.Â
A few years ago, a McDonalds employee went viral for sending a personalized note to a customer who had placed their order for delivery to a hospital. In the note, McDonalds wished them well and covered the cost of their order. What did this cost McDonalds? Virtually nothing. What did it take? One eager employee with a keen eye and the power to do something positive. In the grand scheme of things, the minor costs associated with these small acts of kindness will return to your business ten-fold in the form of continued customer and client relationships.Â
Business can become a rigid place sometimes, itâs important not to check your human element at the office door. Sending only invoices and requests relays a message of âI only care about the next dollar made,â rather than âI care about you; the client who made that transaction happen.â What will you do to make a client feel special this week?Â
If your organization is still relying on traditional copper-line phone service â or Plain Old Telephone Service (POTS) â you may be needing to have a conversation with your telecom provider soon. Across the world, these POTS lines are being phased out slowly but surely, in favor of fiber-optic services. It might be time to look for a new solution. Â
In this article, we look at why telecoms are phasing out POTS, whatâs replacing it, and what this means for your business or organization. Â
There are several pragmatic reasons why telecom providers are retiring their POTS services. These include:Â
In recent years, IP telephony has grown in popularity. VoIP (Voice over Internet Protocol) has become widely accepted by businesses. The growing need for work-from-home and hybrid employment models has guaranteed that many companies have had to switch to VoIP, which often resulted in cost savings, making it a win-win for business owners. Â
Likewise, many consumers have switched their home internet services to fiber-optic and cut the idea of a home phone completely. This means there is simply less and less incentive for telecoms to offer POTS solutions. Â
While for many, the adoption of more convenient technology is fantastic, for others, losing the option of POTS is a big concern. For example, businesses and organizations in rural areas donât often have the benefit of the same infrastructure. Losing POTS services could be detrimental to operations. Likewise, some building emergency systems, fire alarms, and elevators are tied to POTS services; transitioning those presents potential difficulties. Â
If youâre one of the many organizations still reliant on POTS for your communications services, donât fret. If itâs been working for you thus far, then you havenât needed to switch. However, you may soon find yourself in a complicated situation. Â
With many carriers decommissioning their copper lines, and therefore any POTS offerings, your business may be pressured into signing up for new services to avoid facing major operational disruptions. This could be a problem for several reasons:Â
If you find yourself in this position, donât panic, and donât rush to sign anything. Avoid agreeing to a contract thatâs overpriced or not in your best interest, just to maintain a form of service. Now is a great time to review marketplace options, reach out for quotes, and negotiate rates. Or, even easier, work with a third party consultant who can do this time-consuming labor for you. Â
With many telecom companies phasing out their traditional copper line services, your organization may find itself needing to transition to IP telephony. This could be an expensive endeavor, so be sure to take your time, look at many options, and not sign the first offer youâre presented with. Â
Itâs easy to fall victim to setting those New Yearâs resolutions only to let our busy lives get in the way of the follow through. This year could be no different if you donât implement some solid work-related intentions. In this edition of The Pulse, we discuss six helpful ways to start your year off strong.  Â
After spending the month of December preparing for the holidays, spending valuable quality time with family and eating to our heartsâ content, we may also find ourselves reflecting on the past year. The new year can be a perfect time to reassess your professional goals based on the reflection youâve done. Are the goals you set last year still aligned with what you wish to accomplish in the coming year? Are your intentions still the same; will they still help get you to the result you originally planned for? Do those goals still excite and inspire you? If the answers to questions like these are no longer supporting your vision for the new year, take them time to reassess, you owe it to yourself and your business! Â
Once youâve established a few concrete goals for the new year, it is important to continue to revisit often, maybe monthly, to ensure youâre on track. Without a clear vision for the future ahead, it can be far too easy to fall off track. As you monitor your progress throughout the year, it will become much more apparent when youâve taken a misstep. Â
Along the same lines, a plan written down is just that, a plan. Like previously mentioned, it takes constant monitoring and dedication to ensure your goals are being worked toward efficiently, but that is not all. Above all, you have to want to reach that end goal. Set yourself up for success by ensuring that the goals youâve set are not only achievable but are also something you really want to strive for. Your mindset should match the steps required to achieve your goal.Â
A study done by Redbooth outlined when people are the most and least productive. In a typical day, most tasks are completed at around 11:00 a.m. with productivity dropping after lunch with a complete plummet following 4:00. Most tasks are completed at the beginning of the week and (maybe as expected) Fridays are the least impactful. Finally, the highest number of tasks are completed in October, but the least are in January. While these numbers are not universal, because everyone works differently, this information can be helpful in potentially adapting our own schedules in order to achieve the highest levels of productivity.Â
Clutter can equal chaos, both mentally and physically. Consider purging your workspace in order to create space. Anyone who has deep cleaned a closet or reorganized a basement knows that there is an instant feeling of relief when the unnecessary clutter has been removed from the space. Once the extra physical room is there, youâll quickly notice the mental room that has become available. With the extra mental clarity there will be more room for productivity towards your goals.Â
Whether youâre a leader or a member, engaging with the team you are a part of is necessary for your overall success. A positive workplace environment cultivates productivity, so collaborating and engaging with your team will prove to be a helpful approach to your workday. While putting your head down and getting work done is obviously important, remember to enjoy the social aspects of work too. Get to know your coworkers, we could all use a little comedic relief in our day.Â
It can be difficult to separate ourselves from work after leaving the office. I even sometimes find myself thinking about the workday before I fall asleep. With an increasingly virtual and accessible world, it can be difficult to disconnect at 5:00 p.m. Keep in mind, balance in this case doesnât always mean 50/50, it should mean a healthy and fulfilling balance that works for you. However, as mentioned before, happy people are productive people and a healthy balance between home life and work life is another facet of that. If you can, try silencing or disabling your work email from your phone in the evenings, schedule yourself breaks if you have a hard time taking them organically and be sure to set and communicate boundaries regarding your availability and be strict about keeping them. These are just a few ways to promote a balance in your life and are definitely easier said than done. Do your best to focus on implementing the tactics that work for you and stay consistent with them. Â
Implementing these strategies will help you to have a positive and productive start to 2025. Reset those goals where necessary, determine personal strategies that you feel are achievable and ensure you make the time for fun and relaxation alongside your work. The end goal is to feel fulfilled and content in both your work and personal life. Â
Disposing of waste in unauthorized locations like dumpsters on unattended private properties, remote locations, and access roads, has been on the rise and could be negatively affecting your business in more ways than one. Itâs been estimated that there are nearly 100 million tons of illegally dumped waste in the world. Americans alone are estimated to illegally dump almost 1.5 million tons of trash each year. In this article, we discuss the ways in which you can prevent having to throw money away at the hands of illegal dumpers.
Dealing with waste is a messy job and the costs associated with that arenât any more pleasant, so many turn to illegal dumping – placing the financial responsibility and physical work of removal on somebody else. Those who partake in this practice often do so to save money, for convenience, they know that their city or state has lax enforcement around it, and/or they are ignorant of the severity of the potential consequences.
In the United States, the laws and regulations surrounding illegal dumping can vary, but the overall consensus is that it is a felony crime and, in some states, can carry a fine up to $18,000 in extreme cases. The problem is that illegal dumping often occurs during the night in uninhabited or unattended, poorly lit locations, making it difficult to catch the perpetrator. The property owner is then left responsible for the waste and the costs associated with it and the dumper is free to dump another day. The city/state will rarely, if ever, assist in the removal of dumped waste on any private property.
As a business owner, this should be raising a lot of red flags for you.
As previously mentioned, unattended locations in the night are the most common dumping grounds, so businesses with typical operating hours would fall into this category. Once a dump site has been established, it often becomes a recurring issue as it attracts others involved in the same activity- knowing itâs a location people have gotten away with it.
On average, it costs $600 per ton to clean up dumped waste. This can become an extremely costly problem for your business if gone unaddressed. Not to mention, the reputation of your business could take a hit too – it isnât a good look to the community, being a common dumping ground and it could also portray that your business doesnât care about the dangerous impacts it could cause, if there is constantly waste lying around your business.
Here are some proven ways to prevent illegal dumping on your property:
Education: Participate in, provide or promote educational programs for the public that inform on the harm caused by illegal dumping in the form of workshops, social media posts, brochures, etc. This can gradually affect change in attitudes and behaviours on the subject.
Ease of disposal: Keep your dumpsters as out of sight as possible but still near your building. Ensure your bins are locked outside of business hours. Hang signage that outlines the fines for illegal dumping and the fact that cameras are monitoring the area.
Legal Enforcement: Be aware of the laws and regulations in place in your state and follow through with reporting on them when incidents occur. While this can be time consuming, it will save you time and money in the long run.
Security monitoring: Cameras, lighting, and physical security are all surefire ways to halt these behaviours. Again, this can be an additional expense but in the long run will be much more cost effective than paying to have the dumped waste cleaned up at every occurrence.
Being proactive in the fight against illegal dumpers in your area is the best and most effective way to change behaviours. Your community will thank you and so will your bottom line.
The change of seasons is inevitable. During this time of year, as leaves turn and days grow shorter, we may find ourselves struggling with low energy, reduced focus, or even mood changes. But why?
As temperatures drop, an often-overlooked workplace challenge emerges: seasonal affective disorder, commonly known as SAD. SAD is a type of depression that occurs at specific times of the year and can significantly impact workplace performance.
Here are some common signs and symptoms of SAD:
These symptoms can make it harder for employees to maintain their usual performance levels. Leaders must recognize these patterns and create environments that support mental and emotional well-being.
To help manage SAD in the workplace, consider these wellness strategies:
The most important is to know that SAD is treatable, and recovery is achievable. If you recognize these signs in yourself or others, donât hesitate to seek help.
Understanding SAD, recognizing its symptoms, and implementing supportive strategies are crucial for fostering a healthy and inclusive work environment. By raising awareness, encouraging open dialogue, and providing appropriate support and resources, employers can help employees manage SAD effectively.
If your business ships goods to customers or retailers, choosing the right packaging and shipping supplies is an utmost priority. Faulty packaging and shipping supplies can damage your product, reputation, and therefore, profitability. Part of this is choosing the right tape for the job. Â
How complicated can tape be, really? Well, as it turns out, there are a lot of factors to consider when choosing a tape for your packaging and shipping needs. In this article, we take a look. Â
Did you know, 7-11% of packages shipped in the United States arrive damaged or broken? Not only does this result in costly refunds or replacements for businesses, but damaged customer relationships as well. Especially in the B2C world, shoppers are less likely to return to a brand that has sent them a damaged package in the past.Â
Tape can make all the difference in preventing this. While other packaging supplies are certainly crucial, without the proper adhesive to seal it all together, even the best packaging efforts are useless. Â
The right tape is all going to depend on what kind of packages youâre shipping. The perfect solution for one may not work for another. Some package considerations to keep in mind are:Â
With your packaging requirements laid out, you can look into finding the right kind of tape to support it. Some variants to consider are:Â
With any sort of ongoing supplies purchase, it’s critical that your spend is optimized. Otherwise, this could reflect in a build up of significant wasted money over months and years. The funds may seem small when comparing individual rolls of tape, but over time, it can take a big bite from your budget. Â
Some thinks to keep in mind are:Â
There are a lot of different types of packaging tapes out there; from acrylic, to hot melt, to water activated, and more. However, none of these are a âone size fits allâ solution when it comes to your shipped goods. Knowing your specific needs will lead to choosing the best product, and likely save you money and improve customer relationships in the long run. Â
Bad leadership impacts team effectiveness in pretty much every way. In this video, âteamwork doctorâ Dr. Liane Davey shares some of the biggest and most common problems that come from having a bad team leader.
Lamps and microwaves, medical devices and routers, laptops and air conditioners; all these and infinitely more fall under one umbrella term, e-waste. E-waste refers to all electrical and electronic equipment (EEE), and their parts, that have been discarded without the intent of re-use. That goes for commercial and household products alike, all falling under one of six categories: cooling/freezing equipment, screens/monitors, lamps, large equipment, small equipment and small IT and telecommunications equipment. Any product under these categories has a lifecycle of its own, and comes with its own waste quantities, economic values, and potential health and environmental impacts. Â
The problem? Â
E-waste has been accumulating at astonishing rates in the last 10-15 years and recycling efforts are not keeping up. According to a report made by The Global E-Waste Statistics Partnership, a record 62 million tonnes (Mt) of e-waste was produced in 2022, up 82% from 2010. In contrast, less than a quarter of that e-waste, only 22.3% to be exact, was documented as being disposed of properly. When this waste is not handled properly, it can create major health and environmental hazards. Many of these electronic items contain toxic substances like mercury, which when exposed to us can damage the human brain.Â
With societyâs growing dependence on electronics in our daily lives, the numbers are only going to increase. It is important now more than ever that the issue of proper handling of e-waste be addressed, despite the significant barriers.Â
What happens to e-waste that isnât recycled? And why?Â
According to Statista, close to 18-million metric tons of e-waste was handled by being shipped to low-income countries with limited management infrastructure and another 14 million metric tons were disposed of as residual waste â most likely ending up in landfills. Keeping in mind that these most recent numbers are from 2022, it is not surprising that e-waste is now the fastest growing waste stream in the world, forecasted to reach 82 million metric tonnes in 2030. Â
You might be wondering, âIf thatâs true, then why isnât more being done about the improper disposal?â Many challenges contribute to the fact that such a large percentage of e-waste is not being recycled. These include higher consumption, limited repair options, shorter product life cycles, design shortcomings, and inadequate e-waste management structures. Not to mention that processing e-waste is quite complicated and can be very hazardous for people, wildlife and the environment.Â
What is being done?Â
To help curb these numbers, some governing bodies have implemented legislations and regulations that require the producers of these items to take responsibility throughout the entire life cycle of a product. In Canada, these regulations are made provincially but all have the same end goal â holding producers accountable of their product and the negative impact it could have. The United States has no federal legislation with regards to e-waste, but some states have implemented their own regulations. The EPA (Environmental Protection Agency) also oversees e-waste in America and one of their major initiatives is the International E-Waste Management Network (IEMN), where best practices and experiences are shared by officials from around the world in an effort to reduce the negative impact on public health and the environment while also promoting positive socio-economical outcomes. Â
What is the resolution?Â
While the resolution is not a one-and-done solve, there are some ways we can do our part to reduce the environmental impact of incorrectly handled waste. Â
In conclusionâŠÂ
Electronics are not going anywhere, and therefore, neither is the corresponding e-waste. As the years go on and as society becomes more and more dependent on electronics, proper management of e-waste will become even more vital. If the public and governing bodies adopt the resolutions already put in place, educate where possible and do their part in their personal lives, there could be a chance to make a substantial impact.Â
