10 eCommerce Trends Expected to Grow in 2021

2020 saw a boom in eCommerce use as more consumers opted to ditch the brick-and-mortar store and shop online instead. The sudden shift changed not only consumer habits but also the business ecosystem as brands had to quickly pivot their business plans to meet new consumer demands. As we come to the end of 2020 and review current trends, it is hard not to wonder what the 2021 eCommerce playing field might look like. To help get your eCommerce brand ready for 2021, we’ve put together a list of ten notable eCommerce trends expected to grow in 2021. Hopefully after

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The Future of the Office

In the twentieth century, tech brought people to the office — but now it’s sending them home. For decades, employees needed to go to the office to use the fax machines, computers, phones and files they needed to complete their work. A sense of community and easier management were just added benefits. Since the start of the pandemic though, employees and employers alike have realized that shared office space is not as necessary as it once was, and tech is the main reason.  From messaging apps, video conferencing platforms, and shared docs, technology has allowed people to leave the office

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Preparing your Business for the Holiday Season

The holiday season this year is going to be a little different. Instead of rushing to the mall to find great deals and the perfect presents, consumers will be shopping from their laptops. Criteo, a leader in eCommerce marketing, found that 88 percent of consumers this year plan to shop online this holiday season. To adapt to the changing nature of shopping, businesses will need to pivot their focus to eCommerce and updating infrastructure to ensure they can handle the shift.  Here are three ways for businesses to upgrade their business plan and make it through the holiday season. Improve

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Reducing the Environmental Impact of Your Shipping Plan

The recent e-commerce boom has positively impacted retailers and shoppers by increasing the bottom line and making shopping easy. Shoppers love the convenience of being able to browse, select and receive from the comfort of their homes. The development of same-day and two-day shipping has only increased the desirability. Unfortunately, e-commerce and the highly desirable same-day shipping does not benefit the environment. When e-commerce and home-deliveries first started to become prominent in the retail world, it was praised for being beneficial for the environment. Researchers determined online shopping was ‘greener’ than brick-and-motor shopping since fewer people are making personal trips

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Engaging Customers During a Pandemic

Uncertain times are challenging. As the economy plunges into recession, analysts across the world have been using market-based data to track the effects of the coronavirus pandemic on the various pieces that make the economy tick, sorting which have stabilized and which continue to struggle. The Johnson Redbook Index measures the growth in U.S retail sales. For the fifth straight week, Johnson Redbook’s weekly measure of retail sales exceeded year-ago levels – suggesting that consumer spending may be a lot more durable than originally thought despite declining financial support from the government.  Of course, the face of retail has shifted

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A Review of 2020 Telecommunication Trends

Over the past year, the telecommunications industry has seen some significant change. From an increased focus on smart cities to better tech security — here’s a look at some of the telecom trends that have seen growth in 2020.  The Internet of Things The Internet of Things (IoT) is the connection of powered devices to the internet. If your home has a lamp, coffee maker, air conditioner or any other appliances connected to the internet then you are living in an IoT network. Experts predict that 30 billion devices are predicted to be connected to the IoT network by 2021.

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Benefits of Reducing Electronic Waste

According to the Global E-waste Monitor 2020, the world generated a record 53.6 million metric tonnes of e-waste last year. In 2014, that number was closer to 44 million, and it’s expected to grow to 74.7 million by 2030. In stark contrast, the formal documented collection and recycling of e-waste in 2019 was 9.3 million metric tonnes – 17.4 percent of e-waste generated. E-waste contains several toxic and hazardous substances, posing significant risks to the environment and human health. In fact, a total of 50 tonnes of mercury alone are found in globally undocumented flows of e-waste annually. Despite the

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Does Same-Day Delivery Work for Your Business?

As consumers rely more on e-commerce for their needs and wants, their desire for instant gratification does not dwindle. Consumers want their packages to arrive at their doors as quickly as possible, and as a result, same-day delivery has become the new benchmark. Trends and Statistics: In 2019, the value of the same-day delivery market was USD 5.87 billion, and by 2024 it is expected to be worth USD 15.60 billion. Automation and increased internet and smartphone usage are the main factors behind the exponential growth. Another unexpected factor is the pandemic. As people avoid the mall and opt to

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Chargebacks & Friendly Fraud

If your business accepts credit cards, you’re likely familiar with the basics of credit card fraud and chargebacks. If you’re not, here’s the rundown: Banks, payment processing networks and fintech companies pump millions of dollars and countless research and development hours into keeping our payment options secure. Despite their best efforts, credit cards and PINs still get stolen. In the case of true fraud, a stolen credit card is used without authorized access. If you’re unfortunate enough that the fraudster used the stolen card to pay for something from your business, you’re likely to be subjected to a chargeback when

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How the pandemic made AR and AI essential tools

As society started to adapt to the ‘new normal’, Artificial Intelligence (AI) and Augmented Reality (AR) technologies became essential tools to meet both professional and personal needs. Below is a list of three areas impacted by AI and AR technologies. The Office Social-distancing measures and other restrictions left companies wondering how to maintain day-to-day functions while following the new rules. Working from home was the most obvious solution, but there was still a concern about a loss of productivity. AI/AR were adopted by many companies to fill the gap between at-home and in-office work and keep productivity high. The main

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