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[email protected] / January 21, 2025

Schooley Mitchell Spotlight for Ten Point Complete

TenPoint Complete: There For All of Your Customer Contact Needs

Meet John Webb, partner and account manager at TenPoint Complete, a family- founded company headquartered in Plain City, Ohio. TenPoint Complete provides business process outsourcing to companies of all sizes through their contact center services.

“We take administrative burdens off of companies, things that they don’t want to do themselves or are not their core competencies,” says John.

While TenPoint Complete offers many specialized services, their main offering is through their contact center – powered by the world’s number one CRM and technology platform. Through the use of customer satisfaction and NPS measurement, employee engagement surveys, scheduling, help desk, IVR artificial intelligence and customer journey mapping, TenPoint Complete assists other companies in being able to understand and learn more about those they service.

As a company whose start was in pharmaceutical telemarketing and has transitioned over time into a call center, contact center and now proudly a business development center for automotive, insurance and government entities, TenPoint Complete is committed to evolving with the technological landscape.

As they are a smaller company, John is aware of the way technology is becoming extremely prevalent in business today, “I think technology is levelling the playing field to a certain extent so understanding how to take advantage of that is a big challenge.” Albeit a challenge they don’t shy away from, while TenPoint Complete has been providing social media and video review services for the last few years, they also look forward to more discovery and experimentation within these areas in the near future.

So, when John isn’t being a customer service whiz, what does he like to get up to?

You might be surprised to know that he is a bit of a thrill seeker, having raced for fun on the Indianapolis Motor Speedway and Daytona, “That’s certainly a rush, going 153 miles per hour taking a sharp right turn, that’ll get your attention pretty quick! It’s my passion away from work.”

If you’ve ever found yourself wanting to understand your clientele on a deeper level (or want to chat about the fast and furious life of car racing) reach out to John at TenPoint Complete.

Visit their website to learn more!

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[email protected] / January 21, 2025

Schooley Mitchell Spotlight for Ely Enterprises Inc.

Ely Enterprises Inc: Building Relationships in Recycling Since 1981

When it comes to things we utilize every single day, it is easy to take for granted those who work hard to ensure these systems run smoothly. Ely Enterprises Inc. may have even had a hand in installing the recycling systems you use in your workplace! They provide quality new and used recycling equipment, installation services, preventative maintenance, facility design, and more.

Since 1981, they have led the way in delivering these services to industries across the board, and they continue to innovate and grow each day. Marketing and Development Specialist, Alyson Rundell, says that Ely Enterprises has a unique competitive advantage, “We are a cradle-to-grave company; we assist customers from initial inquiry all the way through to installation and beyond.”

The ‘beyond’ she mentions begins with a sales approach which puts Ely into the “passenger seat” next to our customer. Success is applying our 24/7 full-service support, expertise, and seamless team integration to ensure expectations are exceeded. “We have some of the biggest experts in the field at our company, uncontested,” says Rundell, who after being with the company for just over a year, is astonished at the level of teamwork the company achieves every day. She had the opportunity to attend an installation call with the service team and was amazed by their impressive coordination.

“We have a fantastic group of technicians who are amazing at what they do. Watching them operate is fascinating. They have their own hand signals, and they really are in sync with one another when they’re on the job site,” she said “The entire time I was just in awe at their proficiency in safety and efficiently executing their plan.”

While they have an incredible team that manages to fill any gaps that do arise, they are in the process of growing the team. Ely Enterprises will be ramping things up in the next few years as they have created a couple of exciting new partnerships. One of which is their access to an Italian-based product line — one that is relatively new to the US. When asked what makes Ely Enterprises special, Rundell took no pause in saying that the company culture is impeccable.

“We have a very deep philosophy that, if we can treat and support our team first, that inevitably ends with the customer feeling as a part of the team,” she said, later noting that Ken Ely himself is a wonderful boss. “He is the backbone of this company; he is what keeps us going.”

Visit their website to learn more!

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[email protected] / January 21, 2025

Schooley Mitchell Spotlight Gecko’s Grill & Pub

Gecko’s Restaurant Group: American Pub Food with a Gourmet Twist

Every town has its go-to local hotspot. Gecko’s Grill & Pub is proud to be just that in Sarasota, Florida. Born and raised in Sarasota, owners, longtime friends, and business partners, Mike Gowan and Mike Quillen, saw a need for an exuberant local watering hole that would also provide fresh and quality food. So, in 1992, Gecko’s was born, and it quickly became the place to be. Lines to get in would span the length of the street until 2:00 a.m. every night, and legend has it even the famous Michael Jordan used to hang out there!

Gecko’s Hospitality Group began as a single restaurant and, after much success, has expanded over the past 30+ years and it now has six locations and three additional seafood concepts. In speaking with Chief Operating Officer, Fiona Farrell, it is clear that while they aim to provide topnotch hospitality, one of their other main priorities is philanthropy.

“We’re incredibly focused on giving back to the community. We have three pillars of community outreach: children and education, first responders and law enforcement, and agriculture,” said Farrell

Gecko’s works closely with local farms to source fresh ingredients for their restaurants and has partnered with their local 4H club; they also give away approximately 20,000 free student meals each year. Not to mention, giving back to the community by way of connection. Farrell says that they employ hundreds of locals and that about 250-300 of their staff have been there for at least 10-20 years.

“We have an incredible amount of tenure at our company. We have a dishwasher and prep cook who’s been with us 28 years, which is very unusual in the hospitality industry,” she said “The reason they stick around I think is because of the family that we create for them.”

So, when Florida was hit by multiple hurricanes earlier this year, it was the dedicated and robust team at Gecko’s that Farrell knew she could count on to help get things at their waterfront properties back up and running.

“When we see ‘challenges’ in our company, there’s nobody else I’d rather have in my corner. They are just phenomenal, and they truly go above and beyond for our brand, and the loyalty they have to Gecko’s shows every day,” she said, getting emotional at the memory.

Not only do her staff feel like a second family, but Gecko’s guests, especially their regulars, do too! In fact, Farrell’s favorite part of the day is getting to connect with them.

“I love getting face-to-face time in our restaurants… saying hello to the regulars and interacting with the guests. That’s my favorite part – that I still have the opportunity to be out on the floor,” she said.

While Sarasota tends to be a fairly seasonal destination when it comes to tourism, Gecko’s remains open year-round largely due to their faithful regulars.

“It’s the local spot where people want to come because they know they’re always going to get consistency and a smiling face when they walk in the door,” said Farrell.

Just take it from their famous tagline, ‘You can’t buy friendship, but you can find it at Gecko’s.’

Check out their website to learn more or for their delicious menu!

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[email protected] / January 20, 2025

Featured Client White Pie

With locations in Denver and Colorado Springs, White Pie serves as a premier destination for gourmet pizza, Italian-inspired dishes, and refreshing drinks. It provides a scenic dining experience and flexible catering options that are perfect for any occasion.

[email protected] / January 17, 2025

Recommendation for Georgia Chiropractic Association

To whom it may concern,

I am pleased to recommend the Georgia Chiropractic Association (GCA), a trusted organization that has been supporting the chiropractic community in Georgia since its founding. GCA is dedicated to promoting, educating, and protecting the chiropractic profession, making it an invaluable resource for practitioners across the state.

GCA offers a wide range of services to help chiropractic professionals succeed. The association provides exclusive discounts on insurance programs, credit card processing rates, financing options, and other services designed to enhance the growth of chiropractic practices. It is also committed to continuous professional development, offering educational opportunities that keep members informed of the latest industry trends and advancements.

The team at GCA is exceptional. Comprised of passionate and knowledgeable professionals, they work tirelessly to advocate for chiropractic care and protect the rights of practitioners. GCA’s leadership and staff are not only experts in the field but also approachable and always ready to provide support to their members.

GCA is also deeply involved in the community, regularly engaging in initiatives that benefit both chiropractors and the public. Its advocacy work and commitment to improving healthcare access in Georgia have earned them well-deserved recognition.

For any chiropractor seeking to strengthen their practice and stay connected to a professional community, I highly recommend the GCA. Its comprehensive services, dedicated team, and ongoing support make it an essential organization for any chiropractic professional in Georgia.

Sincerely,

Germaine Santiago
Business Optimization Specialist
Schooley Mitchell

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[email protected] / January 17, 2025

Recommendation for Five Star Products

To whom it may concern,

I would like to take this opportunity to write a letter of recommendation on behalf of Five Star Products. For over sixty years, Five Star Products has been a trusted partner in the Shelton, Connecticut, community known for delivering quality engineered solutions and expert technical support.

Specializing in precision grouts and concrete repair solutions for challenging applications and environments, Five Star Products is more than the manufacturer, it stands as a steadfast partner that is dedicated to the longevity of your project’s success. It serves a wide range of sectors making sure that the entire of process is rapid, trustworthy, and specifically tailored to the needs of the sector.

The products offered by Five Star Products are just part of the story – the true distinction between it and other places lies within the unwavering commitment to your project’s success. Its experienced and dedicated team is there for every step of the journey. From specific design guidance and on-site support to installer training and more, they work tirelessly to reaffirm its reputation as a go-to-name in the industry.

I recommend Five Star Products to anyone looking for precision grout or concrete repair solutions. Its team of experts strive to be hands on and present through every step of your project, ensuring success and support you can count on!

Sincerely,

Luca Servino
Strategic Partner
Schooley Mitchell

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[email protected] / January 17, 2025

Recommendation for Noggins Corner Farm Market

To whom it may concern,

I am happy to be writing this letter of recommendation on behalf of Noggins Corner Farm Market. Located in Greenwich, Nova Scotia, Noggins Corner Farm Market is one of the oldest farms along the banks of the Cornwallis River and is still serving its community with delicious seasonal produce today.

Noggins Corner Farm Market has an extensive history of producing quality foods. It offers the finest selection of locally grown fruits and vegetables and is famous for its crisp apples and sweet corn. Over the years, it has expanded tremendously and now offers fresh and convenient grocery options, such as homemade jams, breads, local honey and more.

Noggins Corner Farm Market was family founded and continues to be a place that embodies that spirit of hospitality established in the founding days. Its team at the farm locations all utilize the best agricultural practices and technology, and they go above and beyond to provide exceptional customer service!

I recommend Noggins Corner Farm Market because it is a local and community driven farmers market that provides the freshest agriculture without compromising its spirit of good customer service. With several farm locations around the community, it is easier than ever to get a taste of why Noggins Corner Farm Market has been in business all these years.

Sincerely,

Axel Nafthal
Optimization Specialist
Schooley Mitchell

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[email protected] / January 17, 2025

Recommendation for Twin Valley Coffee

To whom it may concern,

I am more than happy to be writing this letter of recommendation on behalf of a great company, Twin Valley Coffee. With many locations throughout southeast Pennsylvania, Twin Valley Coffee has been serving a range of tasteful hot and cold drinks for the past decade.

Starting from a wholesome old gazebo with deep roots in its community, Twin Valley Coffee has greatly evolved over the past decade and developed many new items and bean flavors. From a range of tasteful drinks to apparel options and a variety of pre-roasted beans for purchase, Twin Valley Coffee has something for everyone!

Being a major pillar in the community, Twin Valley Coffee takes pride in the relationships created through having elevated customer service. The staff at every location all go above and beyond to make sure customers feel welcomed into the stores, even remembering coffee orders to make the customers feel like it’s home.

I recommend Twin Valley Coffee for its great sense of dedication to the community through exceptional customer service. Twin Valley Coffee has quickly become a favorite in the community, striving to create every cup of coffee with intention.

Sincerely,

Laura Fitts
Strategic Partner
Schooley Mitchell

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[email protected] / January 17, 2025

Recommendation for ADDEV Materials Healthcare

To whom it may concern,

I am writing this letter of recommendation on behalf of ADDEV Materials.

ADDEV Materials is a global healthcare leader with ISO 13485:2016 certification and FDA registration that specializes in printing, die cutting, converting, clean room manufacturing and distribution of high-performance flexible materials for disposable medical devices, engineered adhesive components, and labels. Founded in 2006, ADDEV Materials is a high growth company that delivers value-added products and services for medical device, pharmaceutical, biotech and life science markets.

From 17 global manufacturing locations ADDEV Materials provides expertise and sustainable material solutions (tapes, films, foams, fibers, and chemicals) for Medtech OEM’s, contract manufacturers, and health care businesses involved with diagnostic, microfluidic, patient monitoring, wound care, ostomy, packaging, health and wellness, and wearable products.

The team behind this growing brand is dedicated to customers’ needs and strives to make every interaction meaningful. They are technical problem solvers and creative craftsmen who consistently deliver custom engineered solutions and high-quality products.

I wholeheartedly recommend ADDEV Materials Healthcare.

Sincerely,

Rodney Tillotson
Strategic Partner
Schooley Mitchell

 

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