January 23 – Maximize Cash Flow and Minimize Costs
Join us for an insightful and transformative event hosted by Shelby Ashley, Founder of Optimized Financial Solutions, and Jason Fish, Strategic Partner at Schooley Mitchell
Blue Boxer Plumbing, Loyal as your best friend
Blue Boxer Plumbing is a family-owned business that started with founder Keith Owens’ service-industry background. Working in different contracting fields from the age of 16, Keith gravitated towards plumbing because of the joy it brings him. The company has grown to include several highly-skilled plumbers with a combined experience of over 70 years. Aside from the great workmanship and skill, what differentiates Blue Boxer from other companies, is their customer service.
In plumbing, a high-quality job doesn’t just come down to the skill of the worker, but also the quality of the materials, and Blue Boxer carefully choses the best materials and tools and for each client and job. However, as in all trades, sometimes an issue may arise, and this is where the team at Blue Boxer truly proves their commitment to their customers’ satisfaction. “When somebody calls, it’s addressed immediately,” says Keith. “Every concern is a major concern. We don’t categorize them into minor problems and larger problems. If it’s a customer’s issue, it’s going to be addressed.”
Because of this mindset, Blue Boxer often gets compliments from customers about how courteous their staff members are. From putting down drop-cloths in homes to removing shoes or wearing booties, they take pride in the way they treat their customers with respect. And no job is done until the work area has been thoroughly cleaned.
This high-level of customer service starts with the very first interaction the customer has with Blue Boxer. Keith’s wife Kathleen, the Office Manager and co-owner, is the first person a customer speaks to when they call the office. She enjoys getting to know their customers, identifying their issue, and assigning the project to a staff member in the field. Even if a call or email comes in after hours, the request is addressed promptly. Keith’s cell phone number is listed on the Blue Boxer website so that customers can contact him directly in emergency situations.
Emergencies tend to occur pretty frequently in the world of plumbing. The way Blue Boxer handles those situations, especially when something goes wrong (even if it’s out of their control) is what really sets them apart. Keith told a story about a brand-new water heater that went out on New Year’s Eve, one day after it was installed “the supplier and distributor were giving me a hard time about the unit, so I went out and purchased another water heater and installed it. Any other company would have just left it and let the customer just not have hot water. Whatever it takes, we make it right.”
Keith and Kathleen enjoy their work because they get to interact with people, learn about their backgrounds, share common interests, and hear stories. With that kind of desire to develop relationships with their customers, coupled with impeccable work and customer service, it’s no wonder that Blue Boxer Plumbing is one of the most sought-after plumbing companies in Central New Jersey and continues to grow.
Testimonial Letter from Milestone Realty
To whom it may concern,
I would like to take this opportunity to share my outstanding experience working with Shannon Mischler of Schooley Mitchell. We engaged Shannon to audit our waste disposal, phone, internet, software licenses, and facility supply expenses. What initially appealed to us was the no-risk opportunity to find savings, and we were more than happy to sign a service agreement.
As a realtor, property management company owner, and the founder of Skyline Recovery—a nonprofit organization that assists people in their transition to their full potential by offering safe housing and a supportive environment—reducing operating costs is paramount to my work. Shannon’s expertise and dedication to cost reduction played a crucial role in our success.
Shannon is a stellar client relations specialist who goes above and beyond to find cost reduction solutions. Her team’s innovative approach and meticulous analysis of our expenses allowed us to uncover savings we hadn’t even considered. I was thrilled when Shannon came back to me with a detailed report, revealing that Schooley Mitchell had identified savings in our waste disposal, phone, and internet services. This newfound budget flexibility will greatly benefit our organization.
Shannon’s unwavering commitment didn’t stop there. She continued to go the extra mile, conducting a thorough review of our software licenses and facility supply setup. Schooley Mitchell confirmed that these expenses were already fully optimized, providing us with confidence and peace of mind that our budget is allocated to what truly matters.
Overall, my experience with Shannon’s services was extremely positive. Shannon’s dedication, professionalism, and passion for her work ensure that clients receive top-notch service and meaningful savings. I highly recommend any business or organization utilize their services, as Shannon’s ability to go above and beyond is truly remarkable.
Sincerely,
Myles Mazzanti
Owner, Milestone Realty & Founder, Skyline Recovery
Schooley Mitchell shares holiday spirit with food drive
Thank you, Stratford Times for highlighting our work for the community!
1,568 Pounds of Food Collected for the Food Bank!
This year, we’re thrilled to share that Schooley Mitchell donated 1,568 lbs of food to the Stratford House of Blessing Food Bank and The Food Bank of Waterloo Region! A HUGE thank you to our staff for their generous donations. This is going to help so many people this holiday season.
Non-profit Savings Examples
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Retail Savings Examples
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