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Ian Nairn / October 1, 2025

Why Being on Time Matters More Than You Think

The dictionary defines punctuality as “the fact of arriving, doing something, or happening at the expected or correct time and not late”. But in the workplace, it means more than that. It says more about you than you realize.

Punctuality and Professional Image

Being punctual reflects discipline, responsibility, and respect for others’ time. It shows commitment not just to the task, but to the team and the company you are in. When you arrive on time, you signal that you value your colleagues’ time and the collective work. On the other hand, frequent lateness can give the impression of a lack of commitment and disrupt working dynamics.

Why Punctuality Matters?

Punctuality goes beyond just meeting a schedule. It shows reliability and a strong work ethic. While being punctual can set a positive tone for the day and build trust, tardiness can harm productivity, affect morale, and damage your professional relationships.

This is especially true for managers and leaders, as they must set the example for others. When a leader arrives late or doesn’t prioritize punctuality, it sends a message to the team that being on time isn’t that important. Leaders who model punctuality foster a culture of respect and professionalism, creating an environment where everyone understands the value of time.

The Risk of Appearing Tardy to Clients

Being tardy carries many risks, and appearing late to clients goes beyond a minor inconvenience. When a client is waiting for you, they trust that you value their time and are committed to the meeting. Arriving late, even by a few minutes, not only undermines that trust and damages your personal reputation, but it can also reflect poorly on the company as a whole, potentially jeopardizing deals or future opportunities. Punctuality demonstrates respect, reliability, and professionalism, all of which are essential for maintaining strong client relationships.

Tips for Improving Punctuality

Improving punctuality can be simple:

  • Plan ahead: Prepare for the next day in advance.
  • Use reminders: Leverage apps to track appointments or simply add more alarms to your list.
  • Create a routine: A consistent morning routine can save you time.

Conclusion

Being on time is a simple way to show you’re professional. It means you respect your coworkers and care about your team. When you make punctuality a habit, people will see you as reliable and committed. Try waking up a bit earlier, you’ll be glad you did!

Ian Nairn / September 26, 2025

Still using packing peanuts? You may be frustrating your customers.

Packing peanuts are a staple for businesses that need to send potentially fragile or breakable products to customers. They’re inexpensive, efficient, and lightweight. In today’s economic climate, those are some considerable pros. But what if the cost is customer satisfaction? In this article, we take a look.

People don’t like packing peanuts.

Whether it be the traditional kind or the newer, more eco-friendly versions, customers aren’t fans of packing peanuts. Below are a few reasons why:

They make a mess: They easily scatter and are difficult to clean up.

Hard to dispose of: Due to static cling, they stick to every surface, and their lack of recyclability makes disposal complicated.

Environmental impact: While some versions are biodegradable, the environmental cost is still significant. Non-biodegradable versions remain in the environment for a long time, generating a substantial amount of waste.

Health impact: Traditional foam peanuts production methods can release carcinogenic fumes that could be harmful to workers handling the material.

Increase in shipping costs: For businesses, the biodegradable option can also increase shipping costs since they have a higher weight than traditional packing peanuts.

The impact on customer experience

When a customer receives a package filled with packing peanuts, the unboxing experience, which for many is a highly satisfying moment, quickly turns into frustration. They may even need to spend more time than expected cleaning up the mess and getting rid of the peanuts. This doesn’t only affect the perception of the product but also the company’s image.
More than that, many businesses today are concerned about the environmental impact of their products and processes. If a customer encounters packaging that is harmful to the environment, it could affect their brand loyalty and even damage the company’s reputation.

Alternatives to packing peanuts.

The good news is, there are more modern, eco-friendly packaging alternatives available. Some options include:

  • Recycled paper fill (Kraft Paper): Recycled paper fibers are a popular choice as they are easily recyclable and biodegradable. Plus, customers may feel more satisfied knowing the material doesn’t pose a threat to the planet and is easy to dispose of.
  • Shredded paper: Another eco-friendly alternative, shredded paper is a good filler option that can be recycled and composted. It’s also easy to handle and dispose of.
  • Cornstarch foam: A biodegradable alternative that dissolves easily in water. While more expensive than traditional packing peanuts, this option has grown in popularity due to its lower environmental impact.
  • Air pillows: Some companies are opting for recyclable air bubbles or inflatable air bags. While lightweight and effective, they are also less likely to scatter or cause a mess.
  • Cardboard inserts: Custom-cut cardboard inserts are another sustainable option, as they securely hold products in place without the need for filler material. They can be recycled easily and offer a more structured and neat solution for packaging.
  • Custom fit solutions: Packaging made to measure for products ensures that the item doesn’t shift and doesn’t require extra filler material. Although they require a higher initial investment, custom solutions can be more efficient and provide a better unboxing experience.

The shift in consumer mindset.

As consumers become more aware of their purchasing choices, the demand for sustainable (and easy-to-handle) packaging is growing. They want to know their purchases aren’t contributing to a larger environmental problem. Companies that adopt eco-friendly practices not only gain in terms of brand image but can also stand out as leaders in innovation.
Furthermore, customer experience is becoming increasingly valued. Customers who have a positive unboxing experience are more likely to share their impressions on social media, influencing other potential buyers. A well-thought-out package can be an excellent competitive differentiator.

Conclusion:

Ultimately, while packing peanuts may be cheap and functional, the hidden costs to customer satisfaction and the environment are significant. Businesses that prioritize eco-friendly and user-friendly packaging not only reduce waste but also create a better experience, strengthen their brand, and show they care about the planet. Choosing smarter alternatives is an investment that pays off in happier customers and a stronger reputation.

Ian Nairn / September 22, 2025

Interview with Andrew & Cassie Murphy

In this episode, William and Andrew and Cassie Murphy have a conversation about their company, Tide and Ledger Bookkeeping. They provide full service bookkeeping services in Tampa, FL. and help clients remove the burden of bookkeeping and streamline processes, allowing them to focus on what truly matters—growing their business. They provide valuable insights that help clients identify key levers for growth, ensuring they have the support they need every step of the way.

Ian Nairn / September 22, 2025

Interview with Alistair Dearie – LAM Development Solutions

In this episode, William and Alistair Dearie have a conversation about his company, LAM Development Solutions LLC. Alistair’s hands-on involvement in various projects, from small developments to large commercial ventures, has sharpened his attention to detail. He can spot potential issues. He gives lenders and developers the insights they need. This helps them protect their investments and handle construction challenges with confidence.

Ian Nairn / August 25, 2025

Should your business use a VPN?

If you’re a casual internet user in your personal life, you may not feel the need to use a virtual private network (VPN) in your day-to-day use. However, for business purposes, a VPN might be a critical tool you could be missing out on. In this article, we take a look at VPNs and why you may want to consider investing in one if you haven’t already.

What is a VPN?

A virtual private network (VPN) establishes an “encrypted tunnel between a device or endpoint (like a laptop, mobile phone, or desktop) and one or more internet-facing servers.” This technology has been around since 1996, when it was created by a Microsoft employee. It assures businesses extra privacy and security when their employees connect to their Wi-Fi.

How do they work? As one security software developer explains it, when connected to the VPN ‘tunnel,’ “an end user sends their data through that tunnel where it’s encrypted, and at the end of the tunnel, the data is picked up and metaphorically wrapped in a blanket of an organization’s security measures (e.g., a firewall). Once the data is safely nestled in that blanket (a security blanket, if you will), it’s rerouted to wherever it needs to go.”

A business VPN differs from a VPN you might subscribe to for your personal devices at home. Though they both work by creating an encrypted connection between your devices and a remote network, there are some key differences to be aware of:

A business VPN:

  • Is meant to support many employees by securely connecting to a company’s internal network
  • Allows for the secure transfer of sensitive data over the internet
  • Allows a company to manage employee access levels
  • Supports multiple locations/offices by creating a secure tunnel for employees to connect to from several places
  • Isn’t primarily used to hide a user’s geographic location or protect oneself when using public Wi-Fi, like a commercial VPN is

Why are VPNs critical for businesses?

Cybersecurity is no small consideration in the increasing digital age. With ransomware and malware posing a real threat to many organizations, a VPN is an extra, often necessary step to protect your data.

A VPN helps secure your company’s data by:

  • Guaranteeing security even in a hybrid or remote working model
  • Guaranteeing security even when employees are traveling and using public or hotel Wi-Fi connections
  • Preventing malicious outsider activity from reaching your network
  • Allowing for more resources to be accessed from the cloud
  • Allowing multiple types of devices to connect, including mobile devices
  • Allowing for companies it utilize bring your own device (BYOD) policies safely
  • Meeting some industry compliance requirements, such as healthcare providers storing patient information in the cloud

Providers often offer customized solutions.

This isn’t just a solution for large enterprises. Organizations of all sizes, across all industries, should consider investing in a VPN, if they have any sensitive financial or client data that needs protecting. Some larger organizations can host VPN infrastructure themselves. However, providers also offer solutions and pricing models to fit different budgets and capabilities. For very small operations, there are limited, free or cost-effective VPNs out there that might suffice.

Things to keep in mind with business VPNs.

Not all VPN solutions are built equal, and the cost of employing a below standard option can be considerable. Not just in the monetary cost, but in employee productivity as well. A VPN that isn’t running with modern, expected speeds can create significant lag and frustration for users. In some cases, employees will resort to abandoning the VPN for productivity, which then compromises security.

Are you looking for cybersecurity insurance?

As mentioned, ransomware and malware are a rising threat. Many organizations are considering cybersecurity insurance to protect themselves, financially, in the case of an attack. However, many of these insurance providers will require your business to be using a VPN.

In conclusion


A VPN, when using the right solution, is a critical tool for a business’ cybersecurity. Investing in one should be a serious consideration for any organization with sensitive data to protect or with employees who work remotely.

Ian Nairn / August 25, 2025

Should your business use a VPN?

If you’re a casual internet user in your personal life, you may not feel the need to use a virtual private network (VPN) in your day-to-day use. However, for business purposes, a VPN might be a critical tool you could be missing out on. In this article, we take a look at VPNs and why you may want to consider investing in one if you haven’t already.

What is a VPN?

A virtual private network (VPN) establishes an “encrypted tunnel between a device or endpoint (like a laptop, mobile phone, or desktop) and one or more internet-facing servers.” This technology has been around since 1996, when it was created by a Microsoft employee. It assures businesses extra privacy and security when their employees connect to their Wi-Fi.

How do they work? As one security software developer explains it, when connected to the VPN ‘tunnel,’ “an end user sends their data through that tunnel where it’s encrypted, and at the end of the tunnel, the data is picked up and metaphorically wrapped in a blanket of an organization’s security measures (e.g., a firewall). Once the data is safely nestled in that blanket (a security blanket, if you will), it’s rerouted to wherever it needs to go.”

A business VPN differs from a VPN you might subscribe to for your personal devices at home. Though they both work by creating an encrypted connection between your devices and a remote network, there are some key differences to be aware of:

A business VPN:

  • Is meant to support many employees by securely connecting to a company’s internal network
  • Allows for the secure transfer of sensitive data over the internet
  • Allows a company to manage employee access levels
  • Supports multiple locations/offices by creating a secure tunnel for employees to connect to from several places
  • Isn’t primarily used to hide a user’s geographic location or protect oneself when using public Wi-Fi, like a commercial VPN is

Why are VPNs critical for businesses?

Cybersecurity is no small consideration in the increasing digital age. With ransomware and malware posing a real threat to many organizations, a VPN is an extra, often necessary step to protect your data.

A VPN helps secure your company’s data by:

  • Guaranteeing security even in a hybrid or remote working model
  • Guaranteeing security even when employees are traveling and using public or hotel Wi-Fi connections
  • Preventing malicious outsider activity from reaching your network
  • Allowing for more resources to be accessed from the cloud
  • Allowing multiple types of devices to connect, including mobile devices
  • Allowing for companies it utilize bring your own device (BYOD) policies safely
  • Meeting some industry compliance requirements, such as healthcare providers storing patient information in the cloud

Providers often offer customized solutions.

This isn’t just a solution for large enterprises. Organizations of all sizes, across all industries, should consider investing in a VPN, if they have any sensitive financial or client data that needs protecting. Some larger organizations can host VPN infrastructure themselves. However, providers also offer solutions and pricing models to fit different budgets and capabilities. For very small operations, there are limited, free or cost-effective VPNs out there that might suffice.

Things to keep in mind with business VPNs.

Not all VPN solutions are built equal, and the cost of employing a below standard option can be considerable. Not just in the monetary cost, but in employee productivity as well. A VPN that isn’t running with modern, expected speeds can create significant lag and frustration for users. In some cases, employees will resort to abandoning the VPN for productivity, which then compromises security.

Are you looking for cybersecurity insurance?

As mentioned, ransomware and malware are a rising threat. Many organizations are considering cybersecurity insurance to protect themselves, financially, in the case of an attack. However, many of these insurance providers will require your business to be using a VPN.

In conclusion


A VPN, when using the right solution, is a critical tool for a business’ cybersecurity. Investing in one should be a serious consideration for any organization with sensitive data to protect or with employees who work remotely.