OUR LATEST INSIGHTS

Up to date, high-level business information that is relevant to our clients and contacts, helping keep up to date on the ver-changing business world of today.

Joe Weppler / July 24, 2020

How are Couriers & Customers Coping with Coronavirus?

Due to the integral role they play in managing supply chains in the modern world, small package shipping & courier vendors were considered essential businesses when governments across North America laid out plans to minimize the spread of COVID-19.

Of course, that doesn’t mean it’s business as usual. Couriers such as FedEx, UPS, Purolator, USPS and Canada Post have had to make several changes and concessions to make sure they’re keeping themselves and their customers safe while still delivering much-needed goods. Here are a few examples of what the new normal looks like within the realm of small package shipping.

Preparedness Planning

Shippers across the continent have established task forces specifically designed with developing business continuity plans to keep their packages moving and the supply chain open. This includes not just plans for dealing with service interruptions, staff shortages and package backlogs, but also specific pandemic-related issues and oversight. Along with these task forces, they have placed an increased emphasis on contactless delivery and online tools to help reduce physical contact, as well as enhanced volume tracking to better help customers plan out their shipping solutions.

More Specific Delivery

Several couriers have created or otherwise enhanced delivery customization services to make sure that customers can get their packages where and when they need them. This includes the ability to leave more specific instructions for the drivers delivering your packages, and the ability to reroute or reschedule packages that have already been shipped in order to meet your needs should a unique situation arise. Gone are the days where a package could only be sent to your home or work. Better delivery options will definitely stick around long after the pandemic has been declared over.

Hands Off

While the World Health Organization has stated that the likelihood of novel Coronavirus actually contaminating cardboard or similar shipping containers is low, people just don’t want to take chances right now. Can you blame them? Small package shipping vendors have expanded their no-touch policies in various ways. In order to minimize physical interaction, most vendors have suspended physical signature requirements for regular deliveries. In some cases, customers are asked to verbally verify the name on the receipt in lieu of a signature or show government-issued ID to confirm they’re the package’s intended recipient. In addition to contactless delivery, vendors are limiting the number of customers in their shipping centers, wearing masks while conducting deliveries, and maintaining proper social distancing.

The Coronavirus pandemic is a scary thing – which is why we commend those front-line workers who deliver the services we desperately need. Whether it’s nurses, waste haulers or small package delivery drivers – you have our thanks.

Joe Weppler / July 17, 2020

Safely Disposing Workplace Personal Protective Equipment

In order to help prevent the spread of COVID-19, employees across the world are turning to personal protective equipment (PPE) in the workplace. As more and more workplaces reopen, safe disposal of PPE will become even more important. So what are the safest methods of disposing of PPE? And what services are available to help expedite the process?

What does appropriate PPE look like?

The types of workplace PPE can vary greatly depending on the work environment and also the services provided. PPE could include single-use gloves, aprons, gowns, respirators and face coverings like surgical masks, goggles or face shields. Employers should contact their local health unit and consult the World Health Organization (WHO) guidelines in order to ensure they’re providing proper PPE based on their unique situations.

PPE should be provided by the employer. If an employee wants to provide their own PPE, their employer must be able to ensure that they will follow the proper protocols in regards to cleaning, re-use and disposal, and that the PPE is properly suited for its intended purpose.

Safe Disposal

Wearing PPE helps to reduce the risk of contracting COVID-19, but only if it’s properly disposed of. In fact, if PPE is not properly disposed of, it can increase the likelihood of transmission.

PPE generated from businesses reopening and employees returning to work does not legally require special disposal by the Centers for Disease Control and Prevention (CDC.) That being said, cautious employers everywhere are seeking the best disposal methods to ensure the safety of their employees.

According to the WHO, face masks, gloves and paper tissues should all be hygienically disposed of in a closed bin. Touchless bins are even more safe, such as those that use automatic sensors or foot pedals. With each bin, consider also putting up posters outlining the proper removal of PPE. Gloves and a mask should be worn when removing the bag from the bin, and the bin should be treated with a registered and graded disinfectant before a new bag is placed.

Waste Disposal Services Tailored To Your Environment

Many waste disposal companies are now offering solutions for workplace PPE disposal, from simple pickup to legitimate medical waste disposal solutions. As more and more employees return to work, these services will likely expand.

These services include features like pickup frequency tailored to your needs and both regular and mail-back disposal. Disposal of medical waste by mail was already common when it came to getting rid of sharps, but disposal companies have begun to expand the solution to include PPE. Reach out to your waste disposal vendor and inquire if they have any specialized services to help reduce the risk of the spread of COVID-19 within your workplace, and if not, what steps they recommend you take.

Joe Weppler / July 10, 2020

Mobile apps see large increase in popularity due to COVID-19

According to a recent market data report from app store intelligence firm App Annie, consumers who are spending more time at home due to the coronavirus pandemic have been increasingly turning to mobile apps for their shopping, entertainment and productivity.

App Annie found that app usage grew 40% year-over-year in the second quarter of 2020 — hitting an all-time high of over 200 billion hours during April. Consumer spending on apps and in-app purchases hit a record high of $27 billion in the second quarter, and overall app downloads approached a high of nearly 35 billion.

Such significant increases can be attributed to the social distancing and lock down regulations that the vast majority of the world have undertaken in order to combat the spread of the coronavirus. Social lives have gone increasingly mobile — one example being the Houseparty social network. The app allows you to video call your friends, and it saw an increase in downloads of more than 700% by the end of Q1 2020.

In North America alone, video chat and online conferencing apps saw an increase in downloads of 627% percent, and an increase in daily active users of 121%. The star of the video conferencing boom is Zoom, which managed to expand its overall user base by 300% in under a month.

On the reverse side, hospitality, tourism and travel app downloads decreased by 12% in North America. Airline apps saw a similar decline, as well as real estate and car rental apps.

The app stores themselves have also clearly benefited from the pandemic. iOS downloads grew over 20% year-over-year to nearly 10 billion new downloads in Q2 while Google Play downloads grew 10% to 25 billion. Within these stores, non-gaming focused apps represented over half of the new downloads on Android platforms and 70% of the new downloads on iOS.

Strong growth outside of games included apps falling under various categories including entertainment, health & fitness, photo & video, entertainment, tools, health and fitness and business.

Overall, these significant surges in popularity have been a boon to app creators and aggregators across the world, but as countries begin to ease their restrictions and put less emphasis on the need for social distancing, these developers need to be wary of the return to normal. While downloads are important, the true signifier of success is the daily active users (DAUs.) The most successful app developers will adapt and maintain the momentum the pandemic has given them in order to keep their DAU numbers high despite the inevitable decrease in downloads.

Joe Weppler / July 3, 2020

The death of “Wet-Ink” signatures in a post-pandemic world

With so many office workers across the world now working remotely due to the coronavirus pandemic, the process of obtaining original signatures has posed plenty of challenges. Tasks which are typically formalized with “wet-ink” in person have entered the strange world of online service in an attempt to respect social distancing requirements.

Many state governments have issued temporary regulations or executive orders permitting wills and powers of attorney to be witnessed virtually. eNotarization services have taken off, with the process for notarizing oaths, affidavits, statutory declarations and other documents using technologies like web conferencing instead of meeting with a notary in person.

The landscape of electronic signature services in particular has shifted in light of the pandemic. What does that mean for your business? And what will it mean for signature requirements in a post-COVID 19 business world?

The main guiding principles of the laws governing electronic signatures in Canada and the United States are that when parties to a contract have agreed to use an electronic signature, that signature may not be denied legal effect solely because it is in electronic form. In other words, as long as both parties agree to use eSignatures in the first place, they are just as legally binding as a signature in ink.

In most cases, the consent between parties to use eSignatures doesn’t even need to be expressly provisioned. Implied consent comes into play when there are reasonable grounds to believe that the consent is genuine and is relevant to the information or document. For example — if an agreement is entered between two parties via email or some other online intermedium, it’s safe to assume that both parties are implying that they consent to the use of electronic signatures to execute their documents.

Electronic signatures are defined by the Uniform Electronic Transactions Act as “an electronic sound, symbol, or process, attached to or logically associated with a contract or record and executed or adopted by a person with the intent to sign the record.” That means anything from typing your name in an email or sending a physically signed document via fax to using an eSignatures service can fall under the same category.

While there are exceptions, many legal documents have been being signed via eSignature since long before the pandemic. While the business world is fairly conditioned to believe in the symbolic weight of pen on paper, a wet-ink signature is, in fact, fairly weak evidence of an agreement. Signatures are fairly easily forged, and their shape and weight doesn’t change from a trivial agreement to an important one.

While the notarization process helps offset some of the weaknesses of ink signatures, electronic signatures have proven to be much more secure. It’s true that COVID-19 has accelerated the use of eSignatures, but they were already rapidly gaining popularity for their ease of use and security. The practice will continue to grow in popularity even as offices reopen their doors and people begin to meet in person once again. While the pandemic may not spell out the end of “Wet Ink” signatures entirely, we will definitely see a continued emphasis put on the safer e-alternative.