A few days ago, we posted about the Commission for Complaints for Telecom-Television Services being hit with an increase of complaints about consumer’s telecom services – mainly their wireless contracts. As it turns out, the CCTS is hiring more staff to handle this growing volume of dissatisfaction. CCTS commissioner Howard Maker spoke of the 73 percent increase with the CBC, saying, “It’s disappointing. Obviously there are challenges – miscommunication, misunderstandings, poorly written documents. It’s a bit frustrating.” Maker thinks that part of the reason for the complaint surplus is heavier telecom coverage in the media, which has directed Canadians towards

On Thursday, December 14th the Federal Communications Commission voted to repeal the 2015 net neutrality rules, meaning less oversight and regulations for broadband and wireless carriers and ISPs. As explained by CNET, the 2015 laws “ensured all traffic on the internet is treated equally, and prevented broadband and wireless providers from blocking or slowing online content.”  These regulations were removed, as was the legal foundation which gives the FCC oversight over ISPs. Responses to the vote are passionately mixed. One commissioner, Brendan Carr, called the vote “a great day for consumer, for innovation, and for freedom.” While another, Mignon Clyburn,

As of December 1, 2017, Canadian telecom companies will no longer be able to carrier-lock phones or charge customers unlocking fees. This CRTC ruling is a big win for not only the Liberal government, who promised telecom reform back in 2015, but also the consumers who will undoubtedly benefit from the new regulations. In 2016, carriers like Rogers, Telus, and Bell made $37.7 million CAD in unlocking fees. That’s a lot of money from the pockets of consumers. And while it might seem like taking that income away from the carriers might impact them negatively, Mobile Syrup points out that

As of April 19, Rogers is welcoming Joe Natale as its new CEO. According to MobileSyrup, this follows the dismissal of Guy Laurence from the role last year, when Natale could not take over due to his non-complete contract with Telus. Although that contract was not set to expire until July, Rogers said in a statement that it has reached “a confidential agreement” with Telus “to secure his early arrival.” “I’m really excited to join the Rogers team,” said Natale in a statement sent to MobileSyrup. “The history of the company, the incredible mix of assets, and the growth potential