
More staff needed to handle Canadian telecom complaints
A few days ago, we posted about the Commission for Complaints for Telecom-Television Services being hit with an increase of complaints about consumer’s telecom services – mainly their wireless contracts. As it turns out, the CCTS is hiring more staff to handle this growing volume of dissatisfaction. CCTS commissioner Howard Maker spoke of the 73 percent increase with the CBC, saying, “It’s disappointing. Obviously there are challenges – miscommunication, misunderstandings, poorly written documents. It’s a bit frustrating.” Maker thinks that part of the reason for the complaint surplus is heavier telecom coverage in the media, which has directed Canadians towards