The Pulse

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The Gartner Group evaluates the technology-centric world we live in today. They have made several predictions in terms of what will take place in the next few years in the rapidly changing world of technology and how it will affect our business lives.


We have made some commentary following each of their predictions below in order to provide some practical thought to the expected developments. The Gartner comments are taken from a report titled; Gartner’s Top Predictions for IT Organizations and Users, 2011 and Beyond: IT’s Growing Transparency.



  • By 2015, a G20 nation’s critical infrastructure will be disrupted and damaged by online sabotage.


There is no argument that all of the resources that are provided via the internet are astounding and valuable to all of us but along with that value there is risk. Gartner’s prediction is that a powerful country – that’s country, not company – will feel the significant pain of that risk in the near future.



  • By 2015, information-smart businesses will increase recognized IT spending per head by 60%.


That’s a very significant increase for all of us in terms of resources, access devices, and new technology that will be at our fingertips. For a company, the investment will be required to stay competitive and should create a positive return. For an individual, more capacity and more learning is right around the corner.



  • By 2015, tools and automation will eliminate 25% of labor hours associated with IT services.


There will be more IT assets available and there will be more automation. Business will need to pay attention to avoid over-provisioning and to keep up with new options. Employees will need to pay attention to the effect on their job and determine how the best value can be delivered to the company through their efforts in concert with the new technologies. Redundancy in terms of both IT assets and human assets will be a primary focus.



  • By 2015, most external assessments of enterprise value and viability will include explicit analysis of IT assets and capabilities.


New analysis tools will be developed to measure and predict the value of these ‘soft’ assets. New evaluators of these capabilities will spring into the marketplace.



  • By 2015, 80% of enterprises using external cloud services will demand independent certification that providers can restore operations and data.


New analysis tools, new firms, and new certification standards, will be developed to ensure both the capability of the providers to restore the required systems and also to assess the stewardship of their own assets to provide stability to their customers.



  • By 2015, companies will generate 50% of Web sales via their social presence and mobile applications.



  • By 2014, 90% of organizations will support corporate applications on personal devices.


The device we carry on our hip will become more and more important for business applications well beyond where we are today. Appropriate device usage and management policies will become more fundamental to overall company policy. Laying the groundwork today for social presence seems to be the right stepping stone to the future. There will be new ‘social assets’ created to compliment those strategies that exist today.



  • By 2013, 80% of businesses will support a workforce using tablets.


Just as we progressed through the Stone Age and Industrial Age we continue to progress through the Information Age. The significant changes that took place over centuries and impacted our everyday life now take place over years or months. As we have progressed from desktops to laptops to tablets and hand held devices the exchange of information that takes place in one day is more than an entire century in the not too distant past. Now the critical question is ‘what’s next?’

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