Reflection, connection, and asking plenty of questions — when you’re seeking to truly understand someone in a virtual space, you need to work even harder than you would in person.

In this issue of the Pulse, we share a video from Harvard Business Review wherein Mark Kaestner, former global director of executive development for The Coca Cola Company, describes the need to be truly present when connecting virtually in order to make up for the loss of body language and facial cues.

Humility, transparency and urgency are the keys to successfully steering an organization — big or small — through the challenges that come your way.

In this issue of the Pulse, we share a video from the TED series “The Way We Work” wherein leadership expert Amy C. Edmondson provides clear advice and examples to help any leader rise to the occasion.