Three Reasons to Be Wary of Customer Satisfaction SurveysJanuary 17, 2008
There is an entire industry devoted to helping companies determine customer satisfaction levels through surveys and analysis. But how much real value does knowledge of "satisfaction" contribute to helping you keep profitable customers?
Email Efficiency & EtiquetteJanuary 08, 2008
Today, info-glut adversely impacts sales, productivity, and work balance. Learning how to manage email is an important part of maintaining balance.