Making sense of telecommunications can be difficult. Just ask Adam Stauffer, who has experienced the industry from both sides of the desk.
With over a decade of experience at one of Canada’s Big Three carriers, Stauffer learned the ins and outs of telecom, specializing in areas such as conferencing and wireless.
Now, as a Schooley Mitchell consultant, he helps his clients navigate through that complex maze of rate plans and services to ensure they are getting what they need for the best possible price.
“It can be hard to understand the different services and vendor invoicing – it makes it very confusing for clients,” says the Ontario-based consultant, who operates his office with business partner Neil Brady.
“We’re able to simplify things, whether they’re installing new phones, ordering a new service or even being solicited by a telecom company.”
And having Stauffer as a main point of contact is a resource for which most clients are extremely grateful. He enjoys the relationships he has with his clients, who look to him for his expertise just as much as the savings he provides.
He services many clients in the trucking industry, some of whom struggle with the complexity of the communication tools their operations require. Stauffer is regularly able to reduce costs by up to 60 percent while increasing efficiency.
“Often the vendors don’t even have a clear grasp since trucking needs are so unique. They’re put on standard rate plans and aren’t serviced very well,” he explains. “Our clients are very happy with the savings we find, but the real benefit is the peace of mind of knowing they have the proper technology and plans.”
Stauffer frequently assists municipal governments with their telecom needs, and encounters a different set of problems: neglected services and challenges surrounding legacy equipment.
Though reviewing and evaluating those services would be time consuming to do in-house, Stauffer is able to assess the situation quickly and accurately, offering solid solutions to boost effectiveness and decrease spend.
Many people mistakenly believe the cost of telecom is on the downswing. However, he warns that vendors will continue to re-arrange fee structures to ensure they receive the same amount of revenue.
“They shift where the costs go … it’s a juggling act,” Stauffer says. “Vendors will sometimes shift the expenses to make it appear the service is cheaper when the customer is still paying the same price in the end. It adds to the confusion of negotiating contracts.”
He also encounters plenty of confusion surrounding new technologies, such as voice over Internet protocol (VoIP) and SIP trunking. While they are legitimate solutions for some, it can be cost-prohibitive for others who have to undertake major overhauls to their telephone networks. And some areas still lack the infrastructure to provide reliable service.
“We can show them the definite pros and cons of these services,” he says.
When he’s not busy working, he can be found spending time with his family. He enjoys getting involved with his son’s sports teams and has acted as a volunteer soccer and baseball coach.
“I enjoy working with the young kids,” says Stauffer. “Seeing the sense of accomplishment on their faces when they score a goal or hit the baseball, it’s priceless. It’s unlike anything I can describe.”