Hamilton – 905-547-1380
Guelph – 519-341-9486
Brantford – 519-805-4456
Kitchener/Waterloo – 519-594-0062
Toronto – 416-479-0869
Continuing Professional Education
My Professional Profile
Great Client Stories
My Awards & Achievements
Schooley Mitchell Services
Schooley Mitchell audits your landline, long distance, toll-free, fax, Internet and wireless services to identify cost savings, increase efficiency and recover billing errors.
Let us clear up the confusion.
Schooley Mitchell has developed robust analysis tools that identify and eliminate
We analyze all of your merchant services systems including credit, debit, eCheck and ACH transactions. Oftentimes, savings can be implemented without having to change processors or switch equipment.
Greater Hamilton Area, Niagara Region & Wellington County
P.O. Box 24021 , Guelph, ON, N1E 6V7
With over 125 combined years with all the major Telcos, we have the knowledge, experience, and industry contacts necessary to ensure you get the right solutions at the right price!
We can optimize your existing telecom services and negotiate on your behalf with your existing or new suppliers. We can also help you procure and implement new system requirements.
We specialize in businesses with multi-sites/offices, Call Centres, and organizations with mobile sales forces. We are also attentive to the unique needs of smaller growing businesses.
Neil is an experienced Account Manager and joined the Schooley Mitchell organization from TELUS Business Solutions. Neil has several years of various Sales and Sales Management positions including 4 years at AT&T Canada (now Allstream). Neil specializes in Call Center configurations and implementations. Very performance oriented, he consistently sets and exceeds all targets.
Neil is a graduate of the University of Windsor, Ontario with a B.A. in Psychology and also has a minor in Business from the University of Western Ontario. He also holds a Diploma in Marketing and Advertising from St. Clair College and numerous telecom certifications including the Certified Cisco Sales Expert (CCSE) designation.
With more than three decades of business expertise in Southwestern Ontario behind her, Lorna understands the intricate needs of operating a successful enterprise. She has owned numerous businesses and has been recognized for achieving top sales executive status many times in her sales career.
Lorna has positively impacted the bottom line for many of her clients during her 20-year telecom/data career. She believes in giving back to one’s community, both locally and globally, and has created a Living 360° formula to benefit others.
A lifelong learner, Lorna has earned an Honours Science, Master of Theology and Master of Arts degrees. She has been a member of the Rotary Club of London South for 24 years and is their 2017-2018 Club President.
Phil Mostert – Consultant
Voice: 905-547-1380 ext. 272
Phil Mostert has been involved in senior Telecom positions for over a decade at AT&T Canada, FibreWired Hamilton and Mountain Cable. His roles have included business development, marketing and product development. Phil has with worked with clients such as the City of Hamilton, Hamilton Health Sciences, the Hamilton Wentworth District School Board, Stelco (now US Steel) and Dofasco. In addition to corporate clients, he has worked in a consulting capacity for service providers in the areas of Marketing and Product Development.
Phil has successfully launched data services such as Transparent LAN, MPLS, Internet, Managed Storage, Hosted Exchange, Data Centre as well as voice services such as Business Trunks, PRI replacement, Hosted PBX and Managed UC solutions. He has extensive experience working with all of the Canadian wireless carriers as well as with the ILECs and CLECs.
Phil has completed Sales and Marketing components of an Executive MBA program at Queens University. He also holds various certificates from Cisco and project management courses.
Scott is a senior Account Manager having over 25 years experience with various telecommunication companies in Southern Ontario including Bell Canada. Having worked in direct sales as well as sales and marketing management, Scott has an extensive track record of giving leadership to projects and assisting his clients with designing and implementing strategic, cost-effective voice and data solutions. Scott is a trusted advisor in the areas of Hosted and VoIP services and phone systems, Unified Communications, Mobility Solutions, Data Networks, and Contact Centres.
Scott attended the University of Waterloo where he was granted a Bachelor of Mathematics degree (BMath, Co-op), with a focus on Computer Science, and with an option in Business Administration. In addition he has many certifications from several voice/PBX manufacturers.
Anne Hunt – Optimization Assistant & Sr Office Administrator
Voice: 519-805-4456 ext. 233
Anne joins us from London Life where she had the role of Executive Assistant to the Senior Vice-President of Individual Life Insurance. Prior to that she held several Administrative positions with Freedom 55 Financial, the Municipality of Chatham-Kent, and telecom specific roles with Telnet and AT&T Canada. She is a quick starter and does not hesitate to get involved solving customer issues.
Lori Oldfield – Optimization Team Lead & Office Administrator
Voice: 519-805-4456 ext. 243
Lori joins us from a Customer Service role with Union Gas Ltd. She also helps with the administration and bookkeeping of various community volunteer organizations and brings with her an extensive computer based education. She is a quick learner, has a drive for problem solving and enjoys providing clients with excellent customer service.
Deb Schreiter – Cellular Specialist & Support
Voice: 519-594-0062 ext. 243
Deb is a “can do” individual. She is passionate about her work and will tackle any issue. Customer satisfaction is critical to her mandate in achieving results. This, combined with her deep technical expertise, drives cost-effective results for clients.
She has 30+ years of Telecommunications management experience, Call Center, Phone Center, Marketing, Process and Training, and has held inter-carrier roles as ILEC coordinator and CLEC coordinator for Bell. Deb supported the Top 15 Fortune 500 accounts. She develops relationship that ensure clients have a one-stop contact for any issues ranging from data to local access.
Her other achievements include:
- Continuous sales gains within the Call Center environment
- Contributed to year-over-year efficiency gains within Call Center and Phone Center teams
- Accountable for the on campus marketing program at all University and Colleges in Ontario and Quebec. Over 4 years the program sales results grew by 60% + each year.
- Initiated the first corporate online order services targeted to students. The success of this program resulted in a mass customer on line offering.
- Instructed for Call Centre Professional Training Course at Conestoga College.
Call Center and Phone Center Experience
- Implementation of services
- Process improvement
Deb’s Specialized Training
- Conestoga College
- Executive Marketing courses at Queens and York Universities
- Train the Trainer
- Numerous customer service courses while at Bell Canada
Leslie Austin – Optimization Specialist
Voice: 519-805-4456 ext. 248
Leslie comes to her position as an Optimization Specialist with 10 years of experience working for a local executive home builder. At her previous employer, she held the position of office manager, boasting strong organizational and customer service skills. Leslie holds a Bachelor’s Degree from University of Guelph. Here at Schooley Mitchell, she has proven herself a quick study and has taken on her duties full force. Leslie’s attention to detail and dedication to the job are exemplary.
John Lake – Subcontractor
John is a senior telecom manager with over 26 years experience at Bell Canada, MetroNet Communications, AT&T Canada (now Allstream) and Schooley Mitchell. With varied ILEC and CLEC experience in many facets of the Telecom Industry including Sales, Marketing, Billing Systems, Personal Computers and Servers, LAN/WAN, Internet, Project Management and Technical Design and Implementation, John brings a well rounded ability to analyze a client’s situation and requirements.
John holds a Computer Science degree from the University of Guelph, a Biology degree from McMaster University and also holds Cisco Sales Certification. John participates in continuous professional development and holds certificates in Virtual Private Networks (VPN’s), Marketing, Personnel Management and others.