Waterloo Region, Ontario is in the midst of a tricky phone scam, which has forced local hydro companies to reach out to its customers. According to The Record, hydro companies are warning that scammers may call and pressure the customer into immediately paying off an overdue electricity bill or their services will be disconnected.
Four hydro companies, Energy+ Inc. (Cambridge and Brantford), Guelph Hydro, Kitchener-Wilmot Hydro, and Waterloo North Hydro, have recently released a joint statement warning about the calls. They say the scam call includes a toll-free number that customers are encouraged to call. They also promise that disconnecting hydro is a last resort, and that customers would always be given written notice at least ten days and 48 hours in advance. The companies will never ask for credit card or bank account information over the phone, nor accept gift cards as payment.
The Waterloo Region hydro companies advises that anyone who receives a similar call not give any information, hang up right away, and notify their hydro provider.