Telus recently lost a class-action lawsuit in Quebec, and has been ordered to reimburse customers for text messaging fees. Between 2008 and 2011, Telus started charging 15 cents per incoming text without fair waning, the court ruled.
Although damages will only amount to about $15 a person, 177,425 customers were involved in the lawsuit, meaning Telus will have to cough up $2.6 million. The Vancouver-based carrier is reviewing the court’s decision and may file an appeal.
Telus argued that customers were notified of contract changes “well in advance” and even offered bundles with new rates that included unlimited incoming texting. However, under Quebec law, consumers must know exactly how much they are paying under the contract they signed.