We’ve all had a similar experience — you get a bill in the mail, scan down to the bottom of the letter for the cost, and your eyes bulge. More than you expected? We know the feeling.
We also know that keeping your expenses down while maintaining the speeds and data you need to operate can be a delicate balance. With so many different options, how can you be sure you’re getting a great deal, as opposed to a raw one? Here are some tips for managing your own personal network to ensure you’re getting what you need without breaking the bank.
1: Assess your bills
You need to make sure you understand exactly what you are paying each month — and what you’re getting for those payments. Are you paying full price? Are you paying for services you don’t need or want? How about services you don’t even realize you have access to? Are you signed up for a minimum-term contract with penalties for breaking it? If you don’t understand any aspect of your bill or service arrangement, call customer service and have them explain it to you!
This information is important not only for your own records, but also for your negotiations. If you know exactly what you’re paying for, you’ll know exactly how to bargain for better prices. Ensure that you review your account information, billing information and contract so you have a thorough understanding of where your money is going.
2: Know what you need
It’s very important to separate the wheat from the chaff. Sometimes you see a deal that sounds too good to pass up, but you need to remember that a deal is only valuable if it’s something you’re actually going to use! Why pay for a great deal on a home phone and cable bundle if you only use your cell phone and stream Netflix? Even if you’re paying a reduced price, if you’re not using the product, it’s not worth your money.
3: Pay on time, in full
Phone and internet providers want your business — as long as you’re paying for it. As soon as you’re not making timely payments, your business is no longer a priority. Write down your payment dates and pay them in full, on time, every month. As long as you keep consistent and you’re always paying on time, you have leverage to use in your service negotiations. After all, the company wants to keep you as a customer! You can use that to bargain down prices.
So now you’ve assessed your payments, you’ve trimmed the fat and gotten rid of the things you don’t need and you’ve paid your bills in full and on time. Your service provider wants to keep you around! Now is the time to haggle.
Don’t accept the posted price. If you don’t ask, you don’t get! If you can’t get a deal from the person you’re talking to, escalate the call and ask for the retention department. Come prepared with alternative options and services if they try to call your bluff – with the amount of competition, you can squeeze even the large companies to give you a discount.
Finally, remember to be polite and professional. Sometimes, discounts are discretionary – which means an employee can decide whether or not to offer them to a customer. If you’re rude and aggressive, you’re much less likely to be offered the discount.