More staff needed to handle Canadian telecom complaints

A few days ago, we posted about the Commission for Complaints for Telecom-Television Services being hit with an increase of complaints about consumer’s telecom services – mainly their wireless contracts. As it turns out, the CCTS is hiring more staff to handle this growing volume of dissatisfaction.

CCTS commissioner Howard Maker spoke of the 73 percent increase with the CBC, saying, “It’s disappointing. Obviously there are challenges – miscommunication, misunderstandings, poorly written documents. It’s a bit frustrating.”

Maker thinks that part of the reason for the complaint surplus is heavier telecom coverage in the media, which has directed Canadians towards the CCTS. CBC interviewed Toronto resident James Hong, who said he would have liked to file a complaint in 2017, but he did not know that the CCTS existed until he read a CBC Go Public story that mentioned it. Hong is a Bell Canada customer. In March of 2018, Hong was able to file a complaint with the CCTS about Bell’s door-to-door sales tactics.

Source: cbc.ca – Telecom mediator adds staff to deal with soaring complaints about Bell, Rogers, Telus and others
Published: April 10, 2018