It was just not Samsung’s year. First, the Galaxy Note 7s began exploding. Then, the replacements did as well. Now, Samsung’s Galaxy S7 edge has its own unique issue that is plaguing users.
According to TechTimes, Galaxy S7 edge users have been reporting a defect in the phone that causes a pink or purple line to appear across the screen. Samsung has now come forward to acknowledge the issue.
Samsung claims the display issue occurs only if a handset has been dropped, but it’s possible for the line to appear on a phone that does not have a broken display. The line is caused by damage to the phones internal circuitry.
However, multiple Galaxy S7 edge users have claimed they did not drop their phone and think it could be a software issue. Some even questioned whether or not the issue was covered under warranty.
Samsung has promised repairs under warranty, but only if the devices have no visible damage. If there is physical damage to the phone, the user will be footing the bill.