Samsung’s Smart TV Voice Recognition Concern


Samsung’s Smart TVs now come with a voice recognition service, which allows users to control it through voice commands rather than via a traditional remote. While this sounds convenient, there has been quite an uproar this week as some users worry the company may be eavesdropping on their private conversations.

This concern began after media outlets began to run this concerning missive in the Smart TV’s privacy policy, reading: “Please be aware that if your spoken words include personal or other sensitive information, that information will be among the data captured and transmitted to a third party.”

The resulting fear is that any embarrassing or incriminating information you might share in the privacy of your home could be passed onto the company processing the voice commands.

To clear users’ worries, Samsung issued the following statement:

Samsung takes consumer privacy very seriously. In all of our Smart TVs we employ industry-standard security safeguards and practices, including data encryption, to secure consumers’ personal information and prevent unauthorized collection or use. Voice recognition, which allows the user to control the TV using voice commands, is a Samsung Smart TV feature, which can be activated or deactivated by the user. The TV owner can also disconnect the TV from the Wi-Fi network.

In an attempt to put minds at ease and calm the backlash, Samsung has also now edited the wording of the offending section of the policy to stress that the user is required to trigger the listening feature.