Ontario government pushes for wireless consumer protections

Even the government knows that cell phone bills get nasty. In Ontario, Canada, the provincial government is reintroducing legislation to protect consumers when it comes to wireless bill shock and confusing contracts.

In an announcement yesterday, Consumer Services Minister Tracy MacCharles said the legislation will be tabled next week. But it’s not the first time – a similar bill died last year when the session was prorogued.

If it is successful this time around, it would force carriers to spell out contract terms in plain language and better explain billing practices. Automatic renewal of contracts would be prohibited and consumers would be able to cancel agreements by giving adequate notice and paying set termination fees.

Several provinces in Canada have already enacted such requirements. However, carriers are speaking out against the move, saying they already do almost everything outlined in the bill.