New FCC Regulations Aim to Improve Rural Phone Service

Federal Communications CommissionIt’s an issue we have been tracking at Schooley Mitchell for some time – call completion failure in rural areas across the United States. This week the Federal Communications Commission (FCC) took a big step by enacting new regulations addressing the problem of dropped or poor quality long-distance calls.

The new rules require telcos to collect and submit data on rural phone call success rates, along with providing perks to companies that choose to improve service.

“We’ve heard about calls from doctors to nursing homes not going through, that calls to businesses aren’t getting completed, and that rural consumers are frustrated when their friends and family are not able to reach them,” FCC acting chairwoman Mignon Clyburn was quoted as saying.