Voice-over-IP (VoIP) services are gaining mainstream acceptance, with more and more businesses adopting the technology, states a new report.
Infonetics Research’s VoIP and US Services and Subscribers report found that from 2012 to 2012, global business and residential VoIP services grew eight percent to $68 billion. Sales of unified communication and hosted PBX services grew 35 percent to meet growing demand for enterprise cloud-based services. About 10 to 20 percent of new IP PBX lines are part of a managed service or outsourced contract.
Overall, VoIP services revenue is expected to increase to $88 billion by 2018.
“Business VoIP services have moved well beyond early stages to mainstream, strengthened by the growing adoption of SIP trunking and cloud services worldwide,” said Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research, in a press release. “Hosted unified communications are seeing strong interest up market as mid-market and larger enterprises evaluate and move more applications to the cloud, and this is positively impacting the market.”
*Source: Fierce Telecom Press Release