One of Apple’s biggest boasts when selling its iPhone X device starting last November was Face ID. Face ID is a sophisticated AI that uses 3D-sensing for facial recognition. Unfortunately, many iPhone X owners may have noticed that the Face ID on their device is faulty, and according to BGR, Apple has “instructions for its stores and authorized service providers to repair or replace faulty devices.”
The solution is strange. If you take your iPhone X in tomorrow, citing these issues, chances are that the first thing they will do is try a repair procedure on the rear facing camera. However, the rear face camera does not impact Face ID.
To explain this procedure, MacRumours was able to find a copy of the instructions Apple gave its service providers:
“In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair. Run AST 2 on the customer’s device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair.”
Speculating on these instructions, BGR has said, “It’s unclear what the link between rear and front camera is, but it sure looks like an issue with the dual-lens camera on the back might hinder Face ID functionality.”
And if your Face ID simply isn’t working, back camera repaired or not, then Apple doesn’t seem to know exactly what’s wrong.
Source: bgr.com – Apple confirms a serious problem with the iPhone X – and an unlikely solution
Published: May 7, 2018