The Federal Communications Commission (FCC) is hosting a workshop on two very important consumer issues Wednesday – bill shock and phone cramming. The event will take place at FCC headquarters in Washington, D.C. from 9 a.m. to 12:15 p.m. Members of the public are welcome, and the meeting will also be streamed live at www.fcc.gov/live.
“Bill shock is the sudden and unexpected appearance of overage charges on wireless bills. Cramming is the practice of placing unauthorized, misleading or deceptive charges on telephone bills,” states a FCC media release. “The workshop will educate consumers about how to protect themselves from both of these problems, and include, for cramming, a policy discussion.”
Industry experts and consumer organizations will participate in panel discussions. Specific topics to be tackled include usage alerts and consumer experiences. Cramming issues such as differences between wireline and wireless consumer experience and potential for regulatory fixes will also be examined.
“The program will conclude with a discussion of industry measures to help consumers, and include an opportunity for consumers to ask questions,” states the release.