According to PC Mag, many Android users have been complaining lately about the latest version of the Facebook Messenger app draining their phone’s battery at an alarming rate. Given that Facebook is working hard on making Messenger the most appealing, versatile messaging center for its users, news of it hindering phone usage isn’t good for the app’s reputation. In order to combat this problem, Facebook Messenger chief David Marcus took to Twitter recently to give users advice on how to fix the issue.
In response to a complaint about the battery drainage, Marcus tweeted that the “issue was isolated and fixed server side,” and that “If you restart Messenger the problem should be gone now.” If you hadn’t tried this already, restarting a piece of software is usually the first step in troubleshooting most issues.
But this isn’t just a one-time issue for Facebook. In 2015 it had to roll out a fix for its main iOS app, when reports surfaced that it drained as much as 15 percent of an iPhone’s battery even when not actively being used. Despite the fix, people still complained about battery drainage and said uninstalling the app would solve the problem. Facebook has not admitted to be the cause of these battery drains, but has been working to increase performance efficiency across its various applications.
Although it’s unclear of exactly why the Messenger app caused batteries to drain, the good news is there seems to be a solution. If you’re an Android user that is experiencing this problem, it might be a good idea to check out some online forums for suggested courses of action.