Consumer Reports is sort of like a purchaser’s Bible – if it says a product is good, you can generally trust that it is. According to the Seattle Times, four of Microsoft’s laptops and tablets have had their Consumer Reports recommendation withdrawn. Not an ideal situation for Microsoft – especially right before the back to school season.
Consumer Reports allegedly withdrew the recommendations after a survey showed that these devices caused problems for their owners after a mere two years of ownership. Two versions each of the Surface Laptop and Surface Book were officially blacklisted for “poor predicted reliability in comparison to most other brands.”
So what problems do the devices have? After two years, the survey found that many of devices had problems at startup, were prone to freezing or shutting down unexpectedly, and had issues with their touch screen responsiveness.
Microsoft denied that there are problems with it’s devices. “While we respect Consumer Reports, we disagree with their findings,” the company said in a statement. “Microsoft’s real-world return and support rates and customer satisfaction data show we are on par if not better than other devices in the category. We stand firmly behind the quality and reliability of the Surface family of devices and continue to make quality our primary focus.”