According to an article from Surghar Daily, Comcast has agreed to pay $2.3 million to settle an investigation by The Federal Communications Commission for allegedly wrongfully charging customers for cable subscriptions and equipment they never ordered.
The FCC has said “Comcast asserts that erroneous charges, including those occasioned by employee error, which do not involve deceit or the company’s intentionally ‘duping’ customers, can not constitute prohibited negative option billing within the meaning of relevant authority or Commission precedent.”
From now on, Comcast is required to ask more clearly what customers want before charging them for new services or equipment, as well as to make it easier for customers to fight false charges. Comcast must also create a five-year compliance plan to work on obtaining informed consent from customers before adding any new charges to their bill.
“We have been working very hard on improving the experience of our customers in all respects and are laser-focused on this,” a representative from Comcast said on the issue. The goal is to not only save customers from potentially paying false charges, but from wasting their own time contacting the cable company to dispute said charges or obtain refunds.