After being pit against five competitors – including TD and RBC – CIBC has been proclaimed by Forrester Research Inc. to have the best online banking application.
According to MobileSyrup, Forrester evaluated five different banking apps on functionality and usability based on 54 different criteria. CIBC’s app scored highest in both categories. It also compared CIBC to a number of undisclosed global competitors, where it still ranked number one.
According to Forrester, CIBC’s app has a number of impressive and unique features, including the ability to order foreign currency, and smartwatch functionality. And unlike RBC and TD, CIBC supports the recently-launched Android Pay platform.
“We believe Forrester’s recognition speaks directly to how CIBC continues to build a complete end-to-end personalized mobile banking experience that puts the client first,” said Aayaz Pira, senior vice-president of CIBC digital retail and business banking division. “We are continually working to innovate for our clients including enhancing and building new mobile-driven solutions so they can access modern convenient banking, how and when they want.”