Rumor has it Google’s new chat service will answer user questions. In a move that sounds similar to Facebook’s digital assistant “M”, The Wall Street Journal says that automated “chatbots” could be added to Google’s Hangouts and Messenger within an undisclosed amount of time.
The chatbots answer questions about the app itself. Facebook tested its version, “M” – which can answer questions, book travel and set appointments – earlier this year and is expected to roll it out in the near future.
Google’s chatbots are likely an attempt to take on Facebook in the instant messaging world. Facebook owns the world’s two most popular messaging services, Facebook Messenger and WhatsApp. Google’s Hangouts, part of Google Plus, was initially launched as competition for Facebook’s services, but never became overly popular.
*Source: USA Today