Does your business use Voice over IP services (VoIP)? Many do, and the number continues to grow as the convenience of internet telephony services becomes more and more sought after. VoIP_News, a blog dedicated to discussion of this handy tech, published a piece on the upcoming VoIP trends of 2017. Their list gives a bit of insight into the industry, and may just give you some idea as to whether or not VoIP is right for your business.
The first trend VoIP_News outlined was “5G Technology Begins to Emerge.” Although not expected until 2020, VoIP providers are beginning to think about how to adapt to a network with speeds faster than we’ve ever seen before. We might not see this in our offices just yet, but telecommuters using internet telephone systems from their cell could be affected before long.
Secondly, VoIP News mentioned “Security at the Forefront.” Security is a huge business concern, especially because VoIP services are much easier to breach than your average landline. The industry in 2017 will have to focus on preventing malicious attacks on the various cloud services associated with businesses, including VoIP. Consequently, it will be interesting to see what new, innovative security tech will be developed in the next year or two.
“Mobile VoIP Skyrockets” is VoIP_News’ third trend of 2017. Tying in with 5G Network, they believe it will become easier in the coming year for employees to telecommute via VoIP. It’s estimated that there will be over one billion VoIP users by the end of 2017, which makes mobile a viable pathway for business owners to follow. It also means that, because of the competition, services and features will improve and expand, all for lower costs.
Fourth is “Potential Network Strain.” This means that with VoIP user numbers increasing, along with the ever growing Internet of Things, providers and innovators will have to work hard to make sure their networks can handle all the connectivity.
Lastly, VoIP_News mentions “Trend Towards Integration Continues.” With everyone jumping on the VoIP bandwagon, more and more companies will be forced to do so or get left behind. Vendors therefore will have to continue to integrate their services with other areas like customer relationship management (CRM), enterprise resource planning (ERP), and more. It’s important that VoIP providers approach their business with an integrative strategy.
Do you agree with VoIP_News’ predictions? One thing is for sure – 2017 is going to be a big year for VoIP!