Verizon Boosts Solar Infrastructure

Verizon is preparing to invest almost $40 million in solar power technology at eight sites, effectively tripling their use of the technology. The rooftop, ground-mounted and parking-structure panels will be installed in New York, California, Maryland, Massachusetts and New Jersey. When completed, Verizon will have the largest solar-generating capacity of any U.S. telecom company. “Solar is a proven technology,” James Gowen, Verizon’s chief sustainability officer, was quoted as saying. “It didn’t hurt that the technology is getting better and prices are coming down.” Source: Bloomberg Businessweek

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Unlimited Data = Throttled Users

Mobile users who have held onto unlimited data plans tend to guard them with their lives. The treasured flow allows them to surf the web and stream video to their hearts’ content without hitting any caps. But that doesn’t mean the experience is always pleasant. While Verizon is the latest to face criticism for its plans to throttle data, it appears none of the major providers are innocent. AT&T, T-Mobile and Sprint have all been known to throttle unlimited data users as they gobble up bandwidth. Not all of them use the same methods, but results are the same –

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Would You Be Able to Fight Your Telco?

This story of a New Jersey business owner who was fighting a losing battle with Verizon is nothing to new to us. It’s something we see all the time, but unfortunately for most, they don’t have local media to take up their cause. Steve Shealaynosun owns a taekwondo and fitness center. When he moved to a new location last fall, he called Verizon to cancel his services and close out his accounts. A month later, he received a bill for the very same services he disconnected. He ignored it, but finally called after receiving another bill in December. He was

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Verizon Rages at Netflix for On-Screen Message

Verizon has slapped Netflix with a cease and desist letter after the online streaming service posted messages blaming slow speeds on the telecom company. The on-screen messages popped up when a video was buffering, blaming the interruption on the congested Verizon network. Steaming mad, Verizon has accused Netflix of pulling a PR stunt, and has demanded it be provided with a full list of all customers that saw the message on their screen. “There is no basis to assert that issues with respect to playback of any particular video session are attributable solely to the Verizon network,” wrote Verizon general

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AT&T Launches In-Store Pick-Up

AT&T customers can now purchase phones, tablets and other accessories online and pick them up in store, matching a service Verizon has offered for some time. Under the new program customers can choose their device and view which local stores have it in stock. After the purchase is complete, they can pick up their phone in store. Appointments can also be scheduled online. Of course, Verizon still appears to be one step ahead. Its customers can now order same-day home or office deliveries, meaning they can order a new phone in their pyjamas, and not have to get off the

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U.S. Carriers to Offer Text-to-911

Sprint, AT&T, Verizon and T-Mobile have all committed to the American Text-to-911 program, but it doesn’t mean the service will be active in all areas when it comes into effect May 15. The program is just as it sounds. Instead of calling 911, those who find themselves in an emergency situation will be able to send a text message to 911 instead. However, people should exercise caution before using the service – not all jurisdictions will be able to receive the texts, even if carriers support sending them. Emergency call centers must update technology and train staff for Text-to-911, and

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Kill Switch Coming to Some Smartphones by 2015

A handful of wireless handset makers and service providers have pledged to add a remote kill switch to their devices by 2015 in an attempt to curb theft. Companies such as Apple, Samsung, HTC, Motorola and Google, along with AT&T, Verizon, Sprint and T-Mobile, have all signed on to CTIA’s Smartphone Anti-Theft Voluntary Commitment program. Under the program, all handsets manufactured after July 2015 will include a “baseline anti-theft tool” that is either preloaded or downloadable. It will only apply to devices sold in the United States. According to CTIA, the anti-theft tool will have the following capabilities: 1. Remote

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Is Verizon Deliberately Neglecting its Copper Network?

The war over copper-to-IP is heating up, and accusations are flying that Verizon is deliberately neglecting its traditional infrastructure to force customers into unreliable Internet-based service. Verizon is denying the claims made last month by The Utility Reform Network (TURN), which filed an emergency motion with the California Public Utilities Commission. In its request, TURN asked the Commission to “order Verizon to repair the service of copper-based landline telephone customers who have requested repair or wish to retain the copper services they were cut off of.” A Verizon spokesperson spoke out against the filing, stating the transition to IP-based networks

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Bogus Bundling Billing Error

Many customers choose to have their services bundled thinking it is a convenient way to save time and money. But what happens when the telecom companies botch the billing process? They often have to bring in an outside advocate to fix the mess for them. It recently happened to Sherrie Cozzens of Utah, who had to enlist the help of a scam-busting TV journalist to help her resolve her situation. Cozzens had bundled her Verizon cellphone, cable and Internet service through Century Link, meaning she would only have to pay one bill per month for all three services. However, imagine

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FCC Roped Into Carrier Drama

A spectrum auction is looming and it looks like American carriers are feeling ultra competitive.In fact, a group of carriers recently approached the Federal Communications Commission (FCC), asking for it to restrict participation by Verizon and AT&T. The group of carriers – which consists of Sprint, T-Mobile, C Spire Wireless, The Competitive Carriers Association, The Rural Wireless Association, The New America Foundation, Public Knowledge, the Computer and Communications Industry Association and the Writers Guild of America – recently met with FCC chair Tom Wheeler and other legal advisers to discuss the matter. In the meeting, the group stated that Verizon

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