Archives for Telus

Koodo hunts for new customers with new referral deal

Koodo – a subsidiary of the Canadian telecom giant Telus – has recently launched an enticing new refer-a-friend deal that rewards both the original customer as well as referral. Under this offer, both individuals would receive a $50 bill credit.

Mobile Syrup explains that the deal “requires those interested to submit their name and email before activating with Koodo, in order to qualify for the credit. Once the new phone number has been activated, instructions will be sent to the subscriber’s email in order for them to claim their reward.”

Koodo has specified that only when the customer is activated and “all the requirements” have been met, will the money be awarded to both parties.

To take advantage of this deal, follow Mobile Syrup’s instructions: “First, Log in using your Self Serve email and password in order to send referrals to friends and family. Once they receive your referral, they’ll then need to redeem the offer by entering their name and email address into the referral system before they activate a service with Koodo. Referrals can then buy a phone or SIM card and activate with a Koodo plan After they’ve activated, your referrals will need to log back into the referral system and enter their new Koodo phone number.”

The deal expires March 1st.

Telus increasing its SIM card prices this month

According to a document obtained by MobileSyrup, Canadian carrier Telus will be increasing the prices of its SIM cards from $15 CAD to $20 by October 17. This seems to be in place of Telus charging a ‘connection fee’ like their main competitors, Bell and Rogers.

The increase in prices is frustrating, but not unreasonable in comparison. Activating a new phone with Telus currently costs the SIM fee of $20, while the same at Bell costs a $25 dollar connection fee. Rogers charges the most with a $25 activation fee plus a $10 SIM fee. The cheapest option of the big name carriers is still Telus subsidiary Koodo, which sells its SIM cards at $10 with no connection fee.

MobileSyrup also points out that “Telus SIM cards have a limited lifetime warranty against defects, which is voided if damaged, modified or tampered with.”

Canadians Following the Cord-Cutting Trend

telemarketersThe last few years have seen a lot of people engage in cord-cutting behavior, retiring their landline phones to rely only on their mobile devices. Canada is no exception to this trend. New data from Bell, Rogers, Telus, Shaw, and MTS shows that carriers have lost a combined 540,000 landline subscribers in 2015 and 2016.

This number only accounts for the major carriers. Convergence Consulting Group estimated, when taking into account smaller regional carriers, about 636,000 Canadians ditched their landlines in 2015.

By the end of 2016, it’s expected that 37 percent of Canadians will be wireless-only households. This actually poses a bit of an issue for telecom companies, who made $5.2 billion from home phone services in 2014, according to the Canadian Radio-televivision and Telecommunications Commission. Most users do not replace their landline with a designated home wireless phone, but continue to use the cell phones they already own.

So what will the telecoms do? Focus their attention elsewhere.

“Know at the end of the day, broadband is the only product they’ll most likely survive with,” Macquarie analyst Greg MacDonald was quoted as saying.

*Source: Mobile Syrup

AT&T Roaming Better Than Canadian Plans

AT&TIf you cross the U.S.-Canada border often for work, family, or whatever the reason, having a second phone to save on roaming fees may not be your best option. AT&T is now offering free roaming in Canada and Mexico to subscribers on a share plan of 15GB or higher. Considering how expensive roaming can get, this is a big deal for frequent travelers.

To break it down, it would be $100 a month for the 15GB plan plus $15 for the phone line, adding up to $115 a month, or $150 CAD. This is less expensive than any of Canada’s Big Three carriers’ 15GB plans. Bell and Rogers charge $155 CAD for the same, while Telus doesn’t offer a 15GB plan, but passes the $150 mark at 10GB.

“Around 20 percent of our postpaid base travels to Mexico or Canada once per year,” AT&T chief marketing officer, David Christopher, was quoted as saying in a press release. “This is a fantastic benefit for customers that will only get better.”

AT&T’s new roaming rates will begin May 20.

*Source: Mobile Syrup

Huge Bill for Cell Sold Online

phone-still-onSmartphones are expensive and it’s not unusual for someone to try to get back a few bucks by selling their old phone online. But one Canadian woman has learned an important lesson after receiving a bill for over $45,000 for a phone she no longer owned.

Kelly Arsenault opened a business account with Telus several years ago and when her three-year contract was up, she posted the phone on Craigslist and promptly sold it. She thought the account had been closed. So imagine her surprise when she opened the outrageous bill.

Turns out, as far as Telus was concerned, the account was still active. The person who had purchased it online realized it still worked and had churned through a hefty amount of data, racking up the big bill. The matter is still under investigation but Telus says it doesn’t expect Arsenault to pay the outstanding charges.

This story serves as a word of warning for anyone thinking of getting rid of an old phone in a private sale.

*Source: CTV News