Schooley Mitchell lawsuit

Schooley Mitchell Lawsuit Watch: Fake Calls Plague Consumers

The phone rings and you pick it up. On the other end, a recording tells you the IRS is filing a lawsuit against you. You’re given a phone number to call to get more information about your case. Your heart beats a little bit faster and anxiety rises. The IRS? Lawsuit? Take a deep breath, exhale and relax. Resist the urge to dial your lawyer. You’ve got nothing to worry about: this phone call is currently being received by people across America. And it’s fake. There are a few versions of this scam currently circulating. But the essence of the

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Schooley Mitchell complaints

Agency May Soon Oversee Cable TV Complaints

Are you a Canadian with a telecom complaint? If you’re mad and informed enough you may take it all the way to the Commissioner for Complaints for Telecommunications Services (CCTS). If you don’t know about this watchdog, you should: the CCTS handles over 10,000 complaints per year and can force providers to pay consumers up to $5,000 in the event of a billing error. That’s $5,000 in compensation over and above the amount of the error to be refunded. Have we told you some studies show up to 80 percent of telecom bills contain errors? Do the math. I bet

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Schooley Mitchell complaints

Complaints Lead to $170,000 Fine

Here at Schooley Mitchell complaints are nothing new. We hear them about poor telecom services and vendors all the time! One of the most annoying things that continues to plague families is receiving unsolicited telemarketing calls. They always seem to come at the most inopportune time, like when you are sitting down to dinner or have your hands full. In Canada, two home improvement companies are facing hefty fines for doing just that – calling residents who had registered their phone numbers on the national Do Not Call List (DNCL). The rules state that once someone signs up on the

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emergency 911

Schooley Mitchell lawsuit watch: 911 challenge

In this week’s Schooley Mitchell Lawsuit Watch, we bring you news of a $214 million storm brewing on the east coast over 911 system fees. It’s the latest legal challenge filed by Alabama-based company Phone Systems Recovery, this time alleging Massachusetts phone companies are pocketing emergency call system fees instead of handing them over to the government. According to a Boston Globe article, the lawsuit was filed in Superior Court based using whistle-blower statutes. The company that filed on behalf of the state stands to receive a portion of the settlement if successful. Phone System Recovery president Roger Schneider alleges

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Bell faces $1.25M fine for fake reviews

Bell Canada is facing a $1.25 million fine after company employees were caught downloading its free apps and posting above-average ratings and reviews online. The penalty, handed down by the Canadian Competition Bureau, also included an order for Bell to “enhance and maintain its corporate compliance program, with a specific focus on prohibiting the rating, ranking or reviewing of apps in app stores by employees and contractors.” The activities date back to late 2014 when the Competition Bureau says Bell employees were encouraged to download two free apps, MyBell Mobile and Virgin My Account, from iTunes or the Google Play

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netflix logo

Is sharing your Netflix password piracy?

Because there’s no real limit on how many devices that a Netflix account can be accessed from non-simultaneously, it’s not a big deal to share your password with a friend, right? The millions of people enjoying premium, free video content on streaming services by using shared passwords seem to think it’s an OK practice. Netflix recently announced it is raising its price from $8.99 to $9.99 a month for the plan that allows more than one device to stream content at the same time. This news was negatively received from many binge-watchers, but Goldman Sachs analyst Heath Terry suggests that

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Kenneth Slusher bill

A lesson in cellphone cost reduction: the $2M phone bill

Ever opened an outrageous bill and thought it was time for some cellphone cost reduction? You aren’t alone. But once and awhile a truly extreme case comes along, and we’d like to introduce you to one of them. Meet Ken Slusher of Damascus, Ore. Until a few weeks ago, he owed Verizon Wireless over $2 million. Yes, take a moment to digest that. $2 million. His saga started late last year, when he and his girlfriend got new phones from the carrier. A short time later, he realized he was being overcharged on his bill – which sadly isn’t unusual

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Verizon Fined for Violating Subscriber Privacy Rights

In yet another case of the telcos not looking out for customers’ best interests, Verizon has been slapped with a $7.4 million fine for failing to notify subscribers of their privacy rights. The settlement between Verizon and the Federal Communications Commission (FCC) was announced last week. According to a FCC release, Verizon failed to disclose privacy rights to two million new customers and ended up using that information to market products to them. The Communications Act requires companies to obtain consent from consumers before undertaking such acts. “In today’s increasingly connected world, it is critical that every phone company honor

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Elderly Woman Falls Victim to Phone Slamming

Earlier this week, we discussed the practice of phone cramming, sharing a story about a scam artist who faced major Federal Trade Commission penalties for his participation in the fraudulent activity. Today we take a look at phone slamming, which has nothing to do with hanging up on someone after a particularly heated conversation. Instead, it is something that is usually even more frustrating. Phone slamming occurs when a subscriber’s services are transferred to another provider without their consent. Typically the unethical provider contacts the company supplying the current service and falsely reports the customer is jumping ship. In some

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FTC Seizing Assets of Phone Crammer

Telephone cramming may be illegal, but it sure is lucrative. Just ask Andrew Bachman, who lived a life of luxury off the proceeds of the sneaky scheme until being busted by the Federal Trade Commission (FTC). In a settlement released earlier this month, the FTC is set to seize over $1.2 million in assets, including bank accounts, shares in start-up companies and a Ferrari and a Mercedes. Several high-end watches were also seized. It comes after Bachman and others were busted by the FTC for subscribing consumers to cellphone text message services without their consent. These subscriptions cost about $9.99

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