Comcast Customer Falls to Internet Billing Errors

Mistakes happen. Whether it’s your personal life or business dealings, we’re all human and no one is perfect. However, it seems certain screw ups are more apt to happen in certain industries and no matter how many times they rear their ugly head, nothing seems to change. Internet billing errors fall into this category. We know that studies show up to 80 percent of telecom bills contain errors: we recover tens of thousands of dollars a year for our clients because of it. It’s something that usually flies under the radar – the vast majority of people and companies being

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emergency 911

Schooley Mitchell lawsuit watch: 911 challenge

In this week’s Schooley Mitchell Lawsuit Watch, we bring you news of a $214 million storm brewing on the east coast over 911 system fees. It’s the latest legal challenge filed by Alabama-based company Phone Systems Recovery, this time alleging Massachusetts phone companies are pocketing emergency call system fees instead of handing them over to the government. According to a Boston Globe article, the lawsuit was filed in Superior Court based using whistle-blower statutes. The company that filed on behalf of the state stands to receive a portion of the settlement if successful. Phone System Recovery president Roger Schneider alleges

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Kenneth Slusher bill

A lesson in cellphone cost reduction: the $2M phone bill

Ever opened an outrageous bill and thought it was time for some cellphone cost reduction? You aren’t alone. But once and awhile a truly extreme case comes along, and we’d like to introduce you to one of them. Meet Ken Slusher of Damascus, Ore. Until a few weeks ago, he owed Verizon Wireless over $2 million. Yes, take a moment to digest that. $2 million. His saga started late last year, when he and his girlfriend got new phones from the carrier. A short time later, he realized he was being overcharged on his bill – which sadly isn’t unusual

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AT&T Ad Claims Draw FCC Heat

DATA FINE: The Federal Communications Commission wants to bring the hammer down on AT&T, saying it will fine the telecommunications giant $100 million (the largest proposed fine in FCC history) for allegedly deceiving customers about unlimited wireless data plans, The Wall Street Journal reports. It was the advertising for the plans that got the company in trouble. The FCC says AT&T marketed plans as “unlimited” before capping data speeds after customers used 5 gigabytes of data. The capped speeds were then considerably slower, the FCC says. AT&T claims the FCC had said the practice was legitimate and that it had

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Elderly Woman Falls Victim to Phone Slamming

Earlier this week, we discussed the practice of phone cramming, sharing a story about a scam artist who faced major Federal Trade Commission penalties for his participation in the fraudulent activity. Today we take a look at phone slamming, which has nothing to do with hanging up on someone after a particularly heated conversation. Instead, it is something that is usually even more frustrating. Phone slamming occurs when a subscriber’s services are transferred to another provider without their consent. Typically the unethical provider contacts the company supplying the current service and falsely reports the customer is jumping ship. In some

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FTC Seizing Assets of Phone Crammer

Telephone cramming may be illegal, but it sure is lucrative. Just ask Andrew Bachman, who lived a life of luxury off the proceeds of the sneaky scheme until being busted by the Federal Trade Commission (FTC). In a settlement released earlier this month, the FTC is set to seize over $1.2 million in assets, including bank accounts, shares in start-up companies and a Ferrari and a Mercedes. Several high-end watches were also seized. It comes after Bachman and others were busted by the FTC for subscribing consumers to cellphone text message services without their consent. These subscriptions cost about $9.99

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Global Billing Error Digest

Issues with billing errors on phone bills aren’t restricted to North America. In fact, thousands of customers around the world are hit with bogus charges each year. Today we take a look at two major billing controversies unfolding in Ireland and Australia. Our first story is a bit of a reversal. Instead of charging too much, Ireland-based Eircom did the opposite – failures in its direct debit system meant around 30,000 people haven’t had their monthly payments for phone, Internet and cable take from their accounts since January. Though some had a portion withdrawn, others had nothing at all. The

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AT&T Refuses Full Refund for Billing Error

It’s not unusual for a phone company to refuse to refund a customer for a billing error, even when it is at fault. Take the recent case of Brad Holman. The Florida man – who admits he wasn’t checking his monthly bills as closely as he should have been – discovered that AT&T had been overcharging him $60 per month since late last year. After he took the time to decipher the itemized bill, he learned he was paying for a second family plan that he never subscribed to and didn’t want. When he contacted AT&T to report the error,

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Canadians Slammed By Accidental Roaming Fees

Out-of-country roaming fees are expensive, and many people avoid using wireless services beyond their borders. But for some Canadians in Victoria, British Columbia, the roaming charges are popping up while they’re still at home. Why is this happening? The fact the city is located in close proximity to the Canada-U.S. border is mostly to blame. Residents who live or travel within certain areas of Victoria routinely get dinged with the roaming charges – sometimes a few cents, sometimes a whole lot more. Service providers in the area say they are well aware of the issue, and are taking steps to

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Florida Bright House Subscribers Overbilled

If you are a Floridian who subscribes to Bright House services, you may want to take a second look at bank account balance. News broke this morning that customers who pay by check have been billed more than once, resulting in multiple withdrawals being taken from bank accounts. One customer told the Orlando Business Journal his monthly bill was taken out of his account four times. Though banks have been in contact with Bright House, there is no timeline as to when the issue may be resolved.

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