AT&T Refuses Full Refund for Billing Error

It’s not unusual for a phone company to refuse to refund a customer for a billing error, even when it is at fault. Take the recent case of Brad Holman. The Florida man – who admits he wasn’t checking his monthly bills as closely as he should have been – discovered that AT&T had been overcharging him $60 per month since late last year. After he took the time to decipher the itemized bill, he learned he was paying for a second family plan that he never subscribed to and didn’t want. When he contacted AT&T to report the error,

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FCC Roped Into Carrier Drama

A spectrum auction is looming and it looks like American carriers are feeling ultra competitive.In fact, a group of carriers recently approached the Federal Communications Commission (FCC), asking for it to restrict participation by Verizon and AT&T. The group of carriers – which consists of Sprint, T-Mobile, C Spire Wireless, The Competitive Carriers Association, The Rural Wireless Association, The New America Foundation, Public Knowledge, the Computer and Communications Industry Association and the Writers Guild of America – recently met with FCC chair Tom Wheeler and other legal advisers to discuss the matter. In the meeting, the group stated that Verizon

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Super Bowl Spectators Were Super Connected

Data usage was through the roof during Sunday night’s Super Bowl, proving fans no longer want to merely watch the game, but share the experience as well. Verizon reports customers in attendance at Super Bowl XLVIII used a record 1.9 terabytes of data in MetLife Stadium, tweeting, texting and talking to friends and family. AT&T reported its customers used 624GB, the equivalent to 1.8 million social media posts with photos. Over 55,000 phone calls were made. Sprint also experienced an increase in 4G LTE traffic, with 83 percent increases in download and 150 percent increases in upload speeds. T-Mobile saw

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Is AT&T’s Sponsored Data Anti-Competitive?

AT&T has recently announced its Sponsored Data Plan, which will allow video content providers subsidize data. It means companies such as Netflix would be able to pay AT&T to allow users to stream its content for free without cutting into their individual monthly data plans. While this may sound great on the surface, some are questioning whether this new plan is a violation of the Federal Communications Commission’s (FCC) net neutrality policy. One of the main worries is that the plan is only accessible to large companies, leaving small businesses that lack resources at a disadvantage. Simply put, the plan

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T-Mobile CEO Booted from AT&T Party

It appears T-Mobile CEO John Legere wasn’t on the list, or so it seems after he was unceremoniously tossed from an AT&T party being held Monday night in conjunction with the International Consumer Electronics Show in Las Vegas. The party was headlined by Macklemore and Ryan Lewis. Rumor has it when AT&T reps found out Legere was in attendance, they had him removed immediately. This seems to be just another incident in the escalating war between T-Mobile and AT&T.

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AT&T Scoops Up Subscribers

AT&T is one of the largest carriers in the U.S., second only to Verizon. If AT&T’s Chief Executive Officer Randall Stephenson has his way, his company will catch up. And its recent purchase of airwaves and subscribers from Atlantic Tele-Network Inc. is a step in the right direction. The Federal Communications Commission (FCC) announced that the deal has been approved on its website. According to the FCC, AT&T stands to gain 620,000 new customers in six states on the east coast.

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New wireless upgrade programs launched

Wireless providers are working hard to retain customers and foster loyalty. Those who constantly crave the newest technology may find the new offers launched by AT&T and T-Mobile appealing. This week, AT&T has rolled out its Next offering, which allows customers to upgrade to a new device once per year without paying any activation, upgrade or financing fees. Meanwhile, T-Mobile’s JUMP! offers device upgrades every six months for an additional monthly fee of $10. Those who must have the next big thing may find it worth the money. “At some point, big wireless companies made a decision for you that

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AT&T patents self-destructing email

When you send an email, especially one containing personal information, you have no real idea what the recipient is going to do with it. Even worse, you don’t have any control. The recipient is able to copy or forward whatever winds up in their inbox. But AT&T has come up with an interesting solution: an email that completely deletes itself. The company recently filed a patent on the process that would allow users to set a time for emails to be entirely erased from their computer. As for replication, the sender can specify that the email will be deleted after

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Verizon ponders entrance into Canadian market

A handful of small, struggling wireless carriers in Canada are for sale, and at least one U.S. telecom giant is eyeing a possible move into the market. Verizon Communications Inc. has reportedly kicked off preliminary discussions with Wind Mobile, while there are rumors that AT&T may also be interested. The Globe and Mail reported that Verizon is considering purchasing Wind Mobile with the intent of creating a new, major carrier by scooping up more spectrum at an upcoming auction. “A huge company such as Verizon could then roll out new, faster technology and low prices to undercut Canadian incumbents,” stated

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AT&T introduces new monthly fee

Those with a sharp eye may notice a new fee popping up on their AT&T wireless bill. On May 1, the carrier introduced a new 61-cent Mobility Administrative Fee to consumer and IRU business contracts, where the user foots the bill. AT&T says the admin fee will help pay for cell site rents and maintenance. Though it may only add up to $7.32 annually, when you consider the company’s 70 million subscriber base, it’s a lot of money.

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