Canadians are fed up with wireless contracts

Canada’s Commission for Complaints for Telecom-Television Services says wireless service contracts are one of the biggest irritations for consumers today, who complain that the wording of these agreements are “misleading or lacking critical information about the terms.”

The agency says it received 1,023 complaints about these contracts from August 2017 to January 2018. The next largest irritant was unacceptable land-line internet service, with 602 complaints over the same time period. Over those six months, the agency received a total of 6,849 complaints against 139 service providers. This suggests that many Canadians are unhappy with their telecom services.

The CCTS revealed that the leading recipient for these complains was Bell Canada, with 2,275 complaints filed against it during those six months. Rogers Communications received 707 and Telus Corp. received 511.

Source: – Telecom complaints commission says wireless contracts are the biggest irritation
Published: April 10, 2018