Canadian consumers with television service complaints will soon be able to turn to the Commission for Complaints for Telecommunication Services (CCTS) for help. The Canadian Radio-television and Telecommunications Commission (CRTC) announced last week that television service providers would have until Sept. 1, 2017 to become members of the CCTS.
This means the CCTS is now the single point of contact for complaints about all major services, including television, Internet, wireless and landline telephone. Consumers concerned with things such as billing and service delivery are asked to first contact their provider for attempted resolution before filing to the CCTS.
“Since 2007, the Commissioner for Complaints for Telecommunications Services has been providing a valuable service to Canadian consumers of telecommunications services by helping them resolve their complaints,” said CRTC chair Jean-Pierre Blais, in a press release. “With an increasing number of Canadians taking advantage of bundled offers including local voice, wireless, Internet, and television services offered by the same communications service provider, ensuring a single point of contact to deal with their complaints has never been more important.”
Read the full press release on the CRTC website.