If AT&T has its way, collect calls will soon be a thing of the past. In a recent Federal Communications Commission (FCC) filing, the communications giant asked for the discontinuation of several legacy services, including collect calling, Busy Line Verification, Busy Line Interruption, person-to-person calling, billed to a third party and international directory assistance.
The reason is simple: there is no customer demand for the services, says AT&T. Operator assistance calls have declined 18 percent per year for several years, and traffic volumes have plummeted 93 percent since 2004.
“… On average, AT&T has experienced more than an 18.7 percent decline in the volumes of these services over the last two years,” states the filing. “These services have declined in popularity over the years due to the growth of other communication methods, including mobile phones, text messaging, email and other social media applications.”
The times, they are a changin’.