Summary of Qualifications

• Over twenty years experience in telecommunication related positions.
• Adept in contact center technology and customer relationship management.
• Extensive skills in Avaya PBX, ACD, CMS, IVR and Genesys Computer Telephony Integration.
• Certified Genesys Engineer and Cisco Intelligent Contact Manager Engineer
• Detail-oriented, multi-tasking professional with strong project management skills.

Please allow me the opportunity to provide you with the benefits Schooley Mitchell provides to its clients.

TIME - We spend the time optimizing your existing services and systems so you can concentrate on important core competencies.

MONEY - We help clients increase profitability and shareholder value.

SECURITY - We recommend the most appropriate solution, giving you the confidence and sense of security that the right decisions are being made.

KNOWLEDGE - We provide the knowledge required for you to make informed decisions.

We can provide these benefits in two ways:

Optimization Services - We will analyze your existing services and systems and provide unbiased recommendations.

Project Services - We will provide advice, guidance and unbiased recommendations to help you make the right decisions regarding your telecom projects. In addtion assist you with any office relocations to make the transition as seemless as possible.