Telecom Audit and Telecom Consulting - Dayton Ohio

Nicholas Williams P.O Box 340938 Beavercreek, OH 45434

Phone: 937.431.9697

Summary of Qualifications

• Over fifteen years experience in telecommunication related positions.
  
• Adept in contact center technology and customer relationship management.
  
• Extensive skills in Avaya PBX, ACD, CMS, IVR and Genesys Computer Telephony Integration.
  
• Certified Genesys Engineer and Cisco Intelligent Contact Manager Engineer
  
• Detail-oriented, multi-tasking professional with strong project management skills.

Please allow me the opportunity to provide you with the benefits Schooley Mitchell provides to its clients.

TIME - We spend the time optimizing your existing services and systems so you can concentrate on important core competencies.

MONEY - We help clients increase profitability and shareholder value.

SECURITY - We recommend the most appropriate solution, giving you the confidence and sense of security that the right decisions are being made.

KNOWLEDGE - We provide the knowledge required for you to make informed decisions.

We can provide these benefits in two ways:

Optimization Services - We will analyze your existing services and systems and provide unbiased recommendations.

Project Services - We will provide advice, guidance and unbiased recommendations to help you make the right decisions regarding your telecom projects.