Winners Never
Cheat
Everyday Values We Learned As Children
(But May Have Forgotten)
There
never needs to be a disconnect between the values you have
in your own life and what you do at work. You just don’t
have to cut corners, fudge the numbers or cheat in large
ways or small to stay competitive. What’s needed most is
that you reconnect with and live the values you had as a
child.
Everyday Values of Business
1. Before you act, always stop and check your moral compass.
It’s
interesting that kids naturally know what’s proper behavior,
even if they don’t always act that way. They’re honest with
their observations, able to work out their squabbles without
the use of a court or even a 200-page rulebook and most of
their games run fine without referees or umpires.
Your gut
will always tell you what’s wrong and what’s right. Everyone
has a moral GPS or compass. Do what you know is right rather
than what’s expedient in any situation.
The laws
of every society define the minimum course that must be
followed but everyone sets their own ethics. Sometimes there
is an overlap of the two, but more frequently virtuous
behavior is left entirely to your own discretion. Virtue
cannot be politically or legally mandated, or enforced by
bureaucrats. Respect, civility and integrity come about only
when you live by your own personal values and do what you
know to be right, even if the rulebook doesn’t specify this
in great detail.
2. Compete aggressively, but always play by the rules.
Play to
win but don’t do anything that would compromise your values.
Over the long haul, cheating and lying always lead to
failure. It’s just a matter of when the truth comes out, not
if.
No one
will begrudge you having the desire to drive a hard bargain.
Put everything into what you do and enthusiastically seek
every competitive advantage you are legitimately entitled
to. However, the moment you introduce any dishonesty into
the transaction, you lay the foundation for everything
you’re trying to achieve to become unraveled.
Your
personal character is nothing more than the sum total of
whichever rules you choose to honor and which you decide to
ignore. Character determines how much your value system
affects your life. You’re far better off acting with
integrity, even if that seems cumbersome and unprofitable in
the short term.
If you
compromise your values by agreeing to some unethical
practices such as the payment of bribes or other
under-the-table payoffs, it becomes very difficult to ever
reestablish your credibility or reputation.
3. In leadership roles, set a good example.
Never
fall into the trap of thinking you can set your own rules
just because you’re in a leadership position. Instead, the
complete opposite is true – you have to be a great example
of the benefits of obeying the rules.
The best
leaders don’t exercise dominion over people. Instead,
effective leadership is maintained through mutual agreement.
Great leaders earn the respect of their people by being
excellent role models and then use that respect to achieve
worthwhile things.
It is
noteworthy only humans can posses ethical standards and only
humans can provide leadership to organizations. A business
itself can’t have ethics. Nor can an organization’s physical
assets – its buildings or equipment. Leadership is very much
a human activity, and the greatest leaders have always been
those who set the right example and obey the rules.
4. Always keep your word, no matter what the consequences.
Too many
people feel it is impossible to settle a business deal with
a handshake. Instead, they will get the corporate lawyers
involved trying to work into any written agreement escape
clauses and loopholes that can be exploited should the deal
turn out to be a disappointment. This is an unhealthy trend
which extends the lawyer’s role well beyond what they are
professionally trained to do.
It’s
unrealistic to expect corporate lawyers to go away
altogether. However, if you trust people more and become
increasingly trustworthy yourself, lawyers can go back to
providing legal advice rather than being in the thick of
every negotiation which takes place. For this to happen to
any great extent in the real world, however, you’ve got to
be willing to keep your word no matter what the
consequences.
5. Surround yourself with advisors who will say no when
needed.
If you
hire someone who has different values to your own, there
will be problems sooner or later. These people won’t be able
to alert you when things are going wrong because they won’t
recognize the problems as such. Nor will there be any common
foundation on which a relationship of trust can be built.
It’s essential, therefore, that you hire like-minded
advisors who share your basic values and cultures.
Ethics
is all about whether we do the right thing when that act
will cost more than we really want to pay. We respect those
who do the right thing, even in the face of opposition or
peer pressure to take a shortcut. It takes courage to do
what’s right rather than what is expedient, and we always
respect those who exhibit this essential character trait.
In the
final analysis, an organization’s written regulations and
standards are really less relevant than your core values and
internal compass. If you have to go through the official
rulebook searching for loopholes to justify what you’re
proposing to do, the odds are going to be high that you
simply should not do what is being suggested. The same
applies to the suggestions made by your advisors. If they
require an exact interpretation of the rulebook for their
validity, you can be confident that’s the wrong way to be
heading.
6. Forget about revenge.
Move onwards and upwards.
Somewhere
inside you, a little voice will tell you: Life is too short
to hold grudges. Move on and make what you’re doing today a
success rather than endlessly obsessing over yesterday’s
failures.
The
more time you spend worrying about how to strike back at
those you believe have wronged you in some way, the less
time you have to devote to doing more productive things
today which will build a better future. What happened in the
past is history. Look to the future instead.
In
short, spend more time looking forward and less time looking
backwards with regrets. Don’t worry about addressing the
injustices of yesterday. Focus on what’s happening today and
lay a great foundation for tomorrow.
7. Graciousness is an excellent habit to cultivate and
practice.
Learn to
treat everyone with respect – your customers, your peers,
your employees and even your competitors. In everything you
do, be kind to others.
Decency
is in short supply in the competitive world of business,
just as it is in the political arena and in professional
sporting events. It really doesn’t have to be that way.
Whenever a person wins with class – meaning with grace and
decency – everyone admires the accomplishment.
The
true gold standard in this regard is the Golden Rule itself.
Ask: “How would I like to be treated in this situation?” If
you then follow through and do exactly what comes to mind,
you’ll do well.
8. Always operate your business as if your name is on the
door.
Run your
business as if it were family owned and people were going to
judge your family that way. Live your values and don’t do
anything you would be ashamed to see published in your
community’s daily newspaper.
The best
way to run a business is to make decisions as if you own it
entirely and intend to stay in business forever. From that
point of view, you would want your employees to be happy in
their home environments first and foremost, since that will
have a direct bearing on how productive they are at work. If
you’re asking employees to put off their family interests in
order to be good at work, you won’t be able to sustain your
company over the long haul.
The
reality is to be a success, you’ll have to work hard,
prepare thoroughly, negotiate fairly, and be determined,
honest and charitable. The workplace should be an extension
of your family environment where these basic values are
encouraged, cultivated and practiced.
9. Give something back to the community - return the favors.
Both
companies and individuals are under obligation to put back
into the community more than they take out. Don’t wait until
you’re a billionaire. Start giving something back right now,
even if it’s just your time.
Nobody
is a totally self-made man or woman. Along our way, we all
receive help from others and have an opportunity to take
advantage of some lucky breaks. The only genuine way you can
show appreciation for the help you’ve received along the way
is by sharing your good fortune with others.
“Although business itself may well be amoral, its leadership
is dictated by moral decisions. It sometimes takes great
courage to follow the moral compass in the face of
marketplace pressures, but no challenge alters this fact:
Regardless of who is holding the compass, or how they are
holding it, or what time of day it happens to be, north is
always north, and south is always south. Following one’s
moral compass is not for the faint of heart or the cold of
feet. Leaders worthy of the name understand and accept that
they are chosen every bit as much for their values and
courage as for their administrative skills, marketing savvy
or visionary outlook.”
– Jon Huntsman
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