The
Innovation Killer
How What We Know Limits What We Can Imagine - And What Smart
Companies Are Doing About It
In
practice, highly creative organizations bring in outsiders
who are not weighed down unduly by the “way things have
always been done”. These outsiders come with a fresh
perspective, and therefore exercise what can be described as
“zero-gravity” thinking – that is, clear thinking which is
unfettered by established practices, internal politics or
any other impediments. Using a collaborative approach, these
temporary team members can then push people to think outside
the limits of their existing mindset.
Zero-gravity thinking addresses directly the human side of
innovation. It is based on the fact every invention, every
great idea and every breakthrough product is the brainchild
of a real person or a group of people combining their
thoughts and talents.
Why innovation is difficult for most organizations
When
innovating, human nature is an obstacle which must be
overcome. Our thinking is constrained by the fact we accept
blithely what others have said and what the experts say is
possible or impossible. All of this limits our field of
vision and puts blinders on our thinking. To innovate
successfully, we need to put aside what is known and let our
imaginations run free. We need to break away from what we
know, what our organization believes and what the experts in
our field accept are the established boundaries.
Innovation is defined as “the development and application of
an original idea which results in a valuable improvement
being made”. Some innovations are breakthroughs (radical
departures from what was used before) while others are
incremental improvements on existing ideas.
Everyone loves the idea of being innovative because that can
be highly profitable. If you or your organization can come
up with a breakthrough idea, it can make a huge difference
in the marketplace. Yet despite this appreciation of the
benefits of being innovative, many organizations find it
difficult to innovate.
Why is
innovation so difficult?
-
In
some organizations, new ideas need to pass through
numerous filters of various kinds before they get picked
up on. These filters may consist of requiring management
approval, needing resources to be made available or even
something as simple as expecting new ideas to come from
the top down rather than the bottom up. It isn't at all
unusual for those filters to block off any encouraging
new ideas which don't have the right backing or
pedigree.
-
Human nature often resists new and original thinking.
People naturally assume if an idea is good, everyone
would already be doing that. So in line with that
sentiment, often people don't even bother to dream up
new ideas.
-
Company policy may require new ideas to be backed up
with facts and figures which nobody has any chance of
generating. Or all kinds of other stringent management
policies may provide other disincentives.
-
There is a tendency for organizations to have momentum –
they want to keep doing what they have always done.
Disruptive innovations which get in the way of the
company's operations are therefore frowned upon and
discouraged.
-
All kinds of internal politics and turf wars can get in
the way. People may be reluctant to integrate a new
innovation because it will upset the current division of
power and resources within the company.
In all, it's reasonably safe to assume factors other than
the technical merits of a new innovation can have an
inordinate influence on any organization's ability to
innovate. These factors can be present, even when management
is outwardly enthusiastic about being innovative.
There
are, however, two key innovation inhibitors which most
organizations find again and again:
1.
GroupThink – the tendency of a group of people to agree
with the people they work alongside rather than speaking
their mind. In the business context, GroupThink stops people
from stating their opinions openly and vocally. Instead,
people become a little shy and go along with what the
majority opinion is.
2. ExpertThink
– sometimes described as “GroupThink on steroids”.
ExpertThink means to follow the leader unquestionably and to
accept the common wisdom about ideas without question or
challenge. ExpertThink is more likely to be found in
organizations which have a track record of notable success
than in average organizations.
When
acting in combination, GroupThink and ExpertThink can
severely limit our field of vision. Paradoxically, this is
even more true for organizations which have a long history
of success than it is for a startup scrambling to gain a
foothold in the marketplace.
The Solution - Zero Gravity Thinking
If
what an organization already knows makes it hard to
innovate, then the solution is to introduce some
Zero-Gravity thinkers on a temporary basis. Zero-gravity
thinkers are team members who help everyone escape the
weight of what is known so some creative thinking can take
place.
Good
and effective Zero-G thinkers have three primary
characteristics:
1.
Zero-G thinkers have psychological distance from the rest of
the team, meaning they don't care about the accepted “norms”
of good social behavior within the group. Instead, Zero-G
thinkers are perfectly happy to challenge the status quo.
2.
Zero-G
thinkers need to have renaissance tendencies – which is to
say they need to have broad interests and capabilities
rather than deep specialization in just one narrow technical
area. Good Zero-G thinkers are generalists. They know a
little about a lot of different topics and are perfectly
comfortable taking a concept which works well in one field
and using it in an entirely different application.
3.
Zero-G thinkers need to have broad basic expertise – they
need to be competent in an area that is related to the
challenge at hand but is not specific or exclusive to that
discipline alone. A good Zero-G thinker won't add more of
what is already known by the team. Instead, a Zero-G thinker
will inspire the team members to explore their world from a
different perspective.
How To Make Zero Gravity Thinking Work In Practice
When it comes to innovation, there is no one-size-fit-all
set of rules. All you can do is build a good foundation and
then innovate from there. The following are the six key
practices of Zero-G thinking:
1. Increase your
detachment. Look at your business objective as if you were
someone else... and then someone else... and then someone
else entirely different.
2. Form weird
combinations. Bring together two or more different ideas
which normally would not be combined. Train yourself to look
for weird combinations which work when put into practice.
3. Change the way you
think. Change the way you think about thinking. Instead of
always trying to be doing something, spend a few minutes
reflecting and allowing new ideas to get noticed.
4. Define in detail
first. Spend some quality time actually defining the problem
first before you make an intensive effort to try and solve
it.
5. Understand your
constraints. Understand what exactly constrains your
thinking at the present time and come up with some practical
ways to lift those constraints, even if only temporarily.
6. Nurture Zero-G
thinking. For most people and organizations, Zero-G thinking
won't come naturally. It's something you'll need to work at
and nurture.
Follow this link to view
Case Studies from The Innovation Killer
“The
intuitive mind is a sacred gift and the rational mind is a
faithful servant. We have created a society that honors the
servant and has forgotten the gift.”
–
Albert
Einstein
“Insanity in individuals is something rare – but in groups,
parties, nations and epochs, it is the rule.”
–
Friedrich Nietzsche
“The
man with a new idea is a crank until the idea succeeds.”
–
Mark
Twain
“Every
now and then go away, have a little relaxation, for when you
come back to your work your judgment will be surer. Go some
distance away because then the work appears smaller and more
of it can be taken in at a glance and a lack of harmony and
proportion is more readily seen.”
–
Leonardo da Vinci
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