Schooley Mitchell Telecom Consultants is committed to ensuring the effective implementation of all of our Privacy Policies and Procedures. Nevertheless, in the event that a dispute, complaint or a problem may arise concerning our privacy policies and practices, a definite procedure for complaint resolution has been established. It is the intent of our organization's complaint policy and processes to provide all clients with a "voice" in such potential adverse matters. The company is committed to resolving issues conflicts promptly, justly, objectively and confidentially.

A written outline of the issue should be forwarded directly to Schooley Mitchell Telecom Consultants who in turn will investigate, examine and evaluate all of the facts. On the information gathered and other related details, a formal written decision will be completed and will be forwarded to the client within 30 days. During the investigation of the conflict, it may be necessary for further private information to be shared with Schooley Mitchell Telecom Consultants or other appropriate parties either internal or external to the organization. In all cases, Schooley Mitchell Telecom Consultants will be responsible for the protection of all the information. Individuals may also contact the office of the Privacy Commissioner of the federal government if they are dissatisfied with the implementation of the policy by our organization.